Need more customer service employees Need more customer service employees. I did not have anyone to help me locate things that I needed. I had to ask for help to reach shoes from the top shelf after waiting several minutes. I then had to look for help myself for other helpers to bring a step ladder to help.

Great range, price, delivery and payment options! Clear website and super fast delivery- came a day earlier than expected for which I’m grateful. Also grateful to be able to pay in interest-free instalments via Klarna. Happy customer!

The worst system for ordering online and knowing when package will arrive The shoes are not the problem. The system is a big problem! When placing an order, what I have added to the cart will disappear either right before check out or during check out. I have placed an order unintentionally twice because all of the info just disappeared and I had no way of knowing whether or not the order went through because I did not receive a confirmation. Ended up with the same order twice. The other issue is that once I do receive confirmation and it tells me I will get a shipping email, I never get another email. Just the confirmation email and that is it. I never know when the order ships or when it will arrive. Very frustrating!! Not to mention the multitude of boxes arriving over multiple days for one order.

Mobile AL store We stopped in the Mobile, AL store on our way to FL. Employees were arguing at the counter who was going to take a break first and left us standing there waiting to return some shoes. Just needed a bigger size and asked where the shoes were located in their store and all they did was point towards the back of the store. After walking towards the back and looking for what seemed like forever we finally found someone else to ask who was helpful. We won't go back to that store.

So I am visiting fairhope and someone… So I am visiting fairhope and someone recommended Shoe Station. I called customer service to find if the store is open and was told it’s curbside service only and it will be fully open tomorrow. (My son has cancer and I can’t be fully engaged with people to avoid germs) I asked if it will have curbside tomorrow and the lady said call the store. Since I was talking to Customer Service, I asked her if she would call them and find out. She promptly hung up on me. Not shopping there at all.