Mobile AL store We stopped in the Mobile, AL store on our way to FL. Employees were arguing at the counter who was going to take a break first and left us standing there waiting to return some shoes. Just needed a bigger size and asked where the shoes were located in their store and all they did was point towards the back of the store. After walking towards the back and looking for what seemed like forever we finally found someone else to ask who was helpful. We won't go back to that store.

Your staff is unfriendly and lazy Your staff is unfriendly and lazy. I asked for help finding ugg boots and was pointed in the direction and told over there. I asked about a shoe size and the staff looked at me like I had a third eye and said “I don’t know” and went back what she was doing. I overheard staff complaining about wearing free product they were being given to wear in their hair to promote sales.

On three visits this past week for… On three visits this past week for shoes for wife and grandkids I was very impressed by the staff in answering questions plus I asked one of the young men were I could find a particular New Balance shoe he new what I was looking for and took me to it. Thanks from an OLDSHOEDOG .

Shoes for two Grands I was looking for “cowboy” boots for my grandson. I was disappointed with the lack of selection, there was only one to choose from. I did purchase a pair that we were lucky enough to find in his size. My granddaughter would like “light up” shoes, but those are also a hard to come by item. We keep on checking hoping that they will improve their stock. We will keep shopping here, as it is convenient and I am a member of their rewards program.

The worst system for ordering online and knowing when package will arrive The shoes are not the problem. The system is a big problem! When placing an order, what I have added to the cart will disappear either right before check out or during check out. I have placed an order unintentionally twice because all of the info just disappeared and I had no way of knowing whether or not the order went through because I did not receive a confirmation. Ended up with the same order twice. The other issue is that once I do receive confirmation and it tells me I will get a shipping email, I never get another email. Just the confirmation email and that is it. I never know when the order ships or when it will arrive. Very frustrating!! Not to mention the multitude of boxes arriving over multiple days for one order.