Falsely selling goods promising taxes and duties included in sale price, before you get slammed by hidden fees. The company guaranteed no extra fees or duties at checkout, and contrary to that I was charged exorbitant amounts (100% the purchase price) in taxes and duties upon receiving my purchase. After contacting their customer service, they gave me the run around before ghosting me altogether. The bag was actually not bad, but not perfect either.

Came all the way here to warn everyone… Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80+ on an item sight unseen, and no return label? Basically paid $20 to look at the bag for 5 mins and realized that it sucks. Terrible customer service. No attempt to make things right.

Same experience as other people Same experience as other people. I put an order in. Auto confirmation came back. They charged my credit card. No shipping confirmation. No product received. No response from service after three attempts. No other contact information. It would appear they are out of business or just really bad at business. Avoid.

Outstanding bag and outstanding customer service I bought my Prima System back in 2018 and it has been, hands down, the best bag I've ever owned and I'm a bag snob. It's been up and down mountains, everywhere I've travelled all over the world, to and from my office every day and has been as comfortable and practical as I could have hoped. The organization is perfect, not too much, not too little. I've never had an issue with the bag until the zip on the side pocket finally gave out after 6 years. I took it to a local tailor and they were unable to help so I reached out to Boundary and their customer service got me set. I really couldn't ask for anything more from this bag or from Boundary. I recommend them to anyone looking for a solid bag that will last.

Great piece of kit The hardware they're selling is excellent quality and highly useful. I recently purchased the Errant and love it for my daily commute. It holds all the tools I need, tablet, laptop, battery bank, and even a jacket with room to spare. Before the Errant I was using the Prima System bag with internal camera bag installed and while it is an excellent bag and has held up to the punishment of my work, its a bit more bulky than the Errant and better suited to travel/adventure. Errant is excellent as a daily carry bag.