Came all the way here to warn everyone… Came all the way here to warn everyone not to buy anything from here. Charging shipping both ways if you're unsatisfied with a product. It's 2023, you're an online retailer, customers are spending $80+ on an item sight unseen, and no return label? Basically paid $20 to look at the bag for 5 mins and realized that it sucks. Terrible customer service. No attempt to make things right.

Questionable Durability Bought their Errant backpack maybe 3 years ago. Used it almost daily for the first year, then maybe once weekly in the previous 2 years as I started working and brought a work bag instead. Since then, the zipper pulls (not the zips, but the material they attach to it) has all broken off, the layer on the top has been damaged. I know these things don't last forever, but although they felt really sturdy when I first got them, they didn't stand the test of time

Liked but then.... Very comfortable pants with excellent wearability range. I've used them rigorously since receiving them from skiing to walking the dog and working to lounge wear. Would not recommend for temperatures above 50f even with the vents open. I love them however the zipper failed on one pocket, 4 months in. We'll see how the warranty department handles the repair.

Great bag! Great system! ... and the magnets?! Great Bag! Great modular system... practical in so many ways... purchased prima and the camera insert... a versatile combination good for any occasion. Love the bag... and did I mention magnets?! the best! This bag is far more practical than the McKinnon Nomatic bag I purchased and have never truly used -- except for the day pack... it's cumbersome and access is limited by comparison for my needs and habits... great bag... delighted I finally pulled the trigger and purchased it.

Amazing Pack - Amazing Support After doing a ton of research, I finally decided on the Errant Pro X-Pack from Boundary. It was a bit of a mission to find because it was sold out everywhere, but I managed to snag one from a distributor in Hong Kong who was able to ship it to me quickly. When it arrived, I was thrilled, but I noticed one of the fid-lock clasps was faulty. I reached out to Boundary Supply, and they were on it right away, unfortunately they didn't have any replacements in stock as they bag is on backorder for months. They suggested I try reaching out to the distributor for another bag, and offered to re-imburse them, unfortunately the distributor was un-responsive, and it didn't work out. Boundary Supply didn't leave me hanging, though. They offered a few solutions to fix the issue. I landed on just buying a replacement fid-lock and installing it myself. When I told them, they went above and beyond and sent me the tech bag I'd been heavily eyeing, completely free of charge for my troubles. Overall, I'm thrilled with my experience with Boundary Supply and my new Errant Pro X-Pack. Despite the initial hiccup, it's a fantastic and stunning backpack, and Kailey from their customer service team was top-notch.