Maggie K
GBPoor customer service!!!! I don’t know what is going on with this company, but tried ordering a pair of shoes, and they inactivated my account but still keeps sending me Shopbop emails. I tried contacting customer service and they sent me to a department, who won’t tell me what’s going on, and just simply said that I’m not able to purchase anything from them. Something is seriously wrong with this company. Upon reading other reviews, apparently other customers are going through the same issue. Never experienced an online site with such poor customer service.
Marina Doroshenko
THSCAM? SCAM? I ordered a $500 product on Shopbop and immediately my account got locked. No customer service via email, nobody's picking up the phone. Have I been scammed $500? I want my money back or my account unlocked.
linda
ILBad feeling - resolved It's my first time with shopbop. I ordered a pair of pants almost one week ago. The parcel was sent with UPS. Since yesterday while tracking my package it says: "Delay: Emergency Situation or Severe Weather, Istanbul, Turkey" . This seems very strange to me and my feeling is I won't get my package... Also, I have tried 100 times to unsubscribe from their mails, it does not work and I keep receiving them. Bad feeling overall.... A few days later, after having sent this review, my package arrived. So no bad feeling in retrospect... They also stopped the mails finally...
Consumer
GB5 Star service!!!! Sorry to those that did not receive the experience I have! Tbh, I’m shocked that there are so many negative reviews! I am delighted with how quick my dress arrived! I ordered the dress on Saturday early hours in the morning and it arrived Tuesday with free delivery- I might add! I got the dress I have been searching high and low for, for ages!!!! Service received was great and the dress is just so beautiful! I would definitely shop here again!
Jianan Ju
ESShopbop do sell fake designer goods. Is there anything more frustrating than discovering a Cult Gaia bag purchased from Shopbop 7 years ago is confirmed FAKE by the brand’s team? I trusted Shopbop for authenticity. I’ve reached out to your customer service team, but I haven’t received a satisfactory resolution. As a old customer, I’m disappointed and seeking fair compensation for this issue, which is a refund for the price I paid.