Poor customer service!!!! I don’t know what is going on with this company, but tried ordering a pair of shoes, and they inactivated my account but still keeps sending me Shopbop emails. I tried contacting customer service and they sent me to a department, who won’t tell me what’s going on, and just simply said that I’m not able to purchase anything from them. Something is seriously wrong with this company. Upon reading other reviews, apparently other customers are going through the same issue. Never experienced an online site with such poor customer service.

I ordered perfume from this company and… I ordered perfume from this company and it's a scam I ordered in December and I haven't received anything I keep contacting them for a refund or proof of delivery still nothing. So please don't buy anything from this site it's a scam it says it is a trusted site it's not

First time ordering at shopbop First time ordering at shopbop. Account got locked for absolutely no reason like a lot of people reviewing in here. My card got charged and it’s been two weeks with no refund for Order Number: 126120364. Reached out and was told to wait 5 business days when it’s been over 5 business days. I just want the item or refund. It’s not that hard. Do not recommend ever ordering from shopbop. Their service is disgusting

Awful Customer Service Awful customer Service! I have ordered a pair of Jeans on Tuesday morning, it is now Thursday night and still hasn’t been shipped! I’ve contacted Shopbop first time on Wednesday morning to ask that they ship asap as I need by 19/4, there reply was a copy paste reply that I will receive an email once shipped, I have emailed them again today and received the same reply, I asked them to put me onto someone that can help me and still waiting on a reply and now my emails won’t go through to them!! Disgusting customer service with no care! I wish I had read these reviews prior to my purchase. After writing this I received an email from Shopbop advising the item would be shipped on Friday which it was and received today Monday15/4. It’s just a shame that it took for me to write this review to get some action from Shopbop.

Not a full refund at all Not a full refund at all! They don’t give you the full price of what you paid. I was given only a partial refund, I had paid $220 only a few weeks ago and today received $151 as my return — what an absolute scam and disgrace of a company. I had to pay for shipping despite the top of the website saying it was free shipping and returns, taxes were not refunded, and the conversion was less today than 3 weeks ago when I purchased so I paid extra to whom and for what? I will resolutely not be supporting this company in the future, first and last purchase here.