Shopbop do sell fake designer goods. Is there anything more frustrating than discovering a Cult Gaia bag purchased from Shopbop 7 years ago is confirmed FAKE by the brand’s team? I trusted Shopbop for authenticity. I’ve reached out to your customer service team, but I haven’t received a satisfactory resolution. As a old customer, I’m disappointed and seeking fair compensation for this issue, which is a refund for the price I paid.

Honestly one of the best delivery… Honestly one of the best delivery experiences ever. Item was with me in London within 2 days of ordering it! This is quicker than things I've ordered from within the UK in the past few months. Super impressed and will be shopping again :)!

One star is too high One star is too high. Ordered aftershave supposedly from perfume shop only to find was being delivered from China. Not delivered and emails being rejected when I’ve chased up. Absolute scam and will pursue refund via credit card.

No email for cancellation on order My account was wrongfully inactivated on my first order?? Didn’t know it was inactivated until 3 days after trying to get into my account to see my shipping updates. Contacted them the first time & was told I won’t receive an email for them canceling my order 125736127 ?? It’s been almost two weeks and I STILL haven’t received my money back. Work on your horrible customer service, will never purchase from Shopbop again.

Poor customer service!!!! I don’t know what is going on with this company, but tried ordering a pair of shoes, and they inactivated my account but still keeps sending me Shopbop emails. I tried contacting customer service and they sent me to a department, who won’t tell me what’s going on, and just simply said that I’m not able to purchase anything from them. Something is seriously wrong with this company. Upon reading other reviews, apparently other customers are going through the same issue. Never experienced an online site with such poor customer service.