Working with David and Megan has been… Working with David and Megan has been nothing more then Outstanding !!!!!!!!!!!....Both are extremely good at what they do, Service is Superior....I highly recommend Patch Superstore....(especially with Patches)

This is my 14th order with… This is my 14th order with PatchSuperstore and just now getting around to writing a review. Sorry Guys! Let me break it down into categories. Speed: Artwork is usually back to me same day, Patches and Pins generally 10-15 days until they arrive at my door. Quality: It's my 14th order in 3 years and quality has always been great. We had an issue with 1 order and they fixed it fast. Price: Not the cheapest but you get what you pay for and understand quality comes at a cost too. Support: They are based in Florida when I call 95% of the time it's answered in 2 rings. Megan is my sales rep and knows her stuff.

Customer service is almost non-existent I bought some patches last month and I am still waiting on my order. I wanted to get an update on when they would arrive. They don't answer the phone or call back. I got an e-mail stating and I quote: "I'm guessing it will ship next week sometime." I run a business and this is not an acceptable answer to me. I am hoping the quality of the patches when they arrive will be better than their bad customer service. Either way I am NOT ordering from them again.

Terrible customer service I initially ordered from Patch Superstore because the customer service was prompt at the beginning. Once I placed the order though, the service and information has evaporated. My order has disappeared with absolutely no updates or information. I've left voicemails, emails and had direct conversations a representative but can't get any firm details as to what the status of my order is. Weeks have gone by with no information except that the factory might have more information and that maybe a manager might know more. It's well past the 7 - 10 days they tout on their site. I'm disappointed that putting them on a public forum like this is necessary but I do this in the hopes that an actual manager with some 100% accurate information actually takes action to remedy the situation. Update 03/23/17: Many thanks to Bill for the very prompt responses. I'm looking forward to talking to you offline to get this all sorted out.

Great patch. Fantastic product. The patches are as I envisioned it. The customer service and quality of the product was outstanding. Shipping was very timely. The patches are so beautiful that I have begun given them as gift to my students and not just wearing them when i teach. I would definitely have recommended the company and will gladly reorder again and again from them.