Terrible customer service I initially ordered from Patch Superstore because the customer service was prompt at the beginning. Once I placed the order though, the service and information has evaporated. My order has disappeared with absolutely no updates or information. I've left voicemails, emails and had direct conversations a representative but can't get any firm details as to what the status of my order is. Weeks have gone by with no information except that the factory might have more information and that maybe a manager might know more. It's well past the 7 - 10 days they tout on their site. I'm disappointed that putting them on a public forum like this is necessary but I do this in the hopes that an actual manager with some 100% accurate information actually takes action to remedy the situation. Update 03/23/17: Many thanks to Bill for the very prompt responses. I'm looking forward to talking to you offline to get this all sorted out.

EXCELLENT!!!! This is my second experience with PatchSuperstore. The first time I had a patch made and this time a challenge coin. The quality and detail is superb. Megan is an absolute joy to work with. She's responsive, knowledgeable and very accommodating. I will be a repeat customer for years to come. I highly recommend this company.

Alluded by my companion for our… Alluded by my companion for our baseball pins which we sent over our group logo and hues and the work of art we got back was incredible we experienced 6 distinct changes to satisfy everybody here before at last affirming. They have incredible in rolling out those improvements quick and just unpacked them today and they look great. The kiddos have a ton of exchanging power now with these and I spared about $300. Much obliged once more.

Great product for a terrific price and outstanding Customer Service! We needed 200 custom made patches in a short turn time. Nicki was really easy to work with and was always quick to respond to any questions I had. Although the patch our girls created was ridiculously detailed, I sent it over thinking they would just offer an alternative of what they could create. Instead, Nicki said they could produce it as it was in all it's overdone-10-year-old-girl-detail. It was amazing! The colors were fantastic and the quality of the end product is stunning. I asked to switch colors twice and they didn't hesitate. A new proof was delivered within the hour each time with no additional charges and no issues at all. It was night and day difference from another company we were attempting to work with that was well known but slow to respond and extremely condescending when we sent in our original art work. We LOVE the Patch Superstore and wholeheartedly recommend them!

Best Customer Service!!! I always order Girl Scout event patches from Patch Superstore because they always get it right. No matter how many times I ask for a design or color change, they are happy to help me. Bill is the best!! Today was my deadline to order and I know it was after closing time but he stayed on the phone with me making color changes until we got the patch just right! Thanks a million, Bill!!!