Great product for a terrific price and outstanding Customer Service! We needed 200 custom made patches in a short turn time. Nicki was really easy to work with and was always quick to respond to any questions I had. Although the patch our girls created was ridiculously detailed, I sent it over thinking they would just offer an alternative of what they could create. Instead, Nicki said they could produce it as it was in all it's overdone-10-year-old-girl-detail. It was amazing! The colors were fantastic and the quality of the end product is stunning. I asked to switch colors twice and they didn't hesitate. A new proof was delivered within the hour each time with no additional charges and no issues at all. It was night and day difference from another company we were attempting to work with that was well known but slow to respond and extremely condescending when we sent in our original art work. We LOVE the Patch Superstore and wholeheartedly recommend them!

Terrible products, terrible customer service. Terrible products, even worse customer service. After months of them telling me it was user error that their products did not apply correctly, they eventually told me that it was the products themselves and I was stuck with patches that were terrible. Do not purchase from them, there are plenty of other places who will do a MUCH better job and for a cheaper price. Update: They reported my review for vulgar language and deleted my reviews off of their Facebook page. Their response was that they offered me multiple options all of which I refused, however, the only option they offered was for me to purchase more patches from them. Shows the true colors of this company and have since been contacted by multiple people who have had similar experiences with this company. DO NOT PURCHASE FROM Patchsuperstore.com

EXCELLENT!!!! This is my second experience with PatchSuperstore. The first time I had a patch made and this time a challenge coin. The quality and detail is superb. Megan is an absolute joy to work with. She's responsive, knowledgeable and very accommodating. I will be a repeat customer for years to come. I highly recommend this company.

Customer service is almost non-existent I bought some patches last month and I am still waiting on my order. I wanted to get an update on when they would arrive. They don't answer the phone or call back. I got an e-mail stating and I quote: "I'm guessing it will ship next week sometime." I run a business and this is not an acceptable answer to me. I am hoping the quality of the patches when they arrive will be better than their bad customer service. Either way I am NOT ordering from them again.

Color botched and seller did not fix it Ordered 2 different patches from this vendor. Communication was very good with David, and I had a designer do the design in the appropriate format so they would be professional. When the patches came, on one of them the colors were way off. Vendor did not have a universal color chart or thread color to choose from. He pointed to website that has a color chart you can look at on the monitor, which is not an accurate way to do colors either. Asked him to do a sample and get a photo from the factory in China so we could be sure it would not happen again. He said that was a $50 fee!! He never made it right and should have made sure it came out correctly. I ended up going with another patch company, they did a sample at no charge, got it right the first time, and when they came in the mail they were much thicker and better quality than the PatchSuperstore patches. I asked for a credit, multiple emails, zero response. Will never use again.