Ordered two size XXL Ordered two size XXL, and i was sent medium sizes. I contacted the company via email and they wanted to give me a discount coupon for future purchases. I replied i wanted a full refund. So far no refund. The quality of the hats are cheap, thin polyester blend, and not wool like they claimed on their website. Don't waste your money.

100% fraud and scam 100% fraud. Advertised wool and wool/felt hat. I ordered 3 hats. After more than 3 weeks waiting they arrived all in 1 box. . . ZERO were wool. 1 was advertised as MADE BY STETSON in Garland, Texas. ALL of these "hats" are made overseas from cotton and polyester. THIN and FLIMSY grade. Brims and Crowns won't even stand up. REFUSES to give a full refund. Wants to refund 50% and allow me to keep these hats. ANYONE would be embarrassed to wear these in public. CHEAP Child Costume Grade junk. TOTAL SCAM.

TLANTEHAT It was approximately 3 weeks from the time the hat order was placed until it arrived. Upon arrival, it was in a standard plastic shipping bag, with no reinforced inner packing and obviously no shipping box. There was a crease in the side of the hat which will not reshape. I wanted a less expensive version of a Stetson, and it is exactly that. They offered $10 off of a future purchase, or offered 1/2 of the original purchase price. Neither of these options are acceptable terms. A full refund is the only acceptable option, and it does not look as though that will happen.

Do not buy from this company Do not buy from this company. False advertising. Product horrible. Bought a silver belly cowboy hat for over $50, its soft and pliable, and made in china. They shipped it in soft packaging sleeve and arrived damaged and punctured. Absolutely garbage from beginning to end. Attempting to arrange a return and refund but not confident at all I'll get my money back.

SCAM ALERT Agree with the previous review and wished I would have dug deeper on reviews. DON'T DO IT. Hat looks nothing like the picture, took forever to arrive from CHINA and wrong size was sent. Ordered XXL... got Medium. Heard from customer service while awaiting shipment but now, not a peep. Again! SCAM ALERT!!!