Shameless rip-offs I ordered a hat from these people on 01/17/23, paid them $49.10. They sent me the wrong size hat, stuffed into a plastic bag inside of a second plastic bag. I sent them an e-mail requesting they send me the right size and to advise me how to return the wrong sized hat to them. Here's the latest remedy they've proposed: a $10.00 coupon on my next purchase or a refund for half of my original purchase. I imagine the $24.55 they would keep is enough to pay a dozen or so of their 14-year-old laborers for an entire 10-hour shift.

DO NOT BUY ANYTHING FROM HERE DO NOT BUY ANYTHING FROM HERE. Total SCAM fake company stealing money for false product. Purchased what I thought would be an American Made Stetson style hat, received an awful cheap party hat with plastic trims. Absolutely shocking. They need to be shut down immediately.

Illegitimate Business Did not have the hat I ordered so suggested an alternative. I declined the new suggestion and now they decline to provide a refund despite never sending me a hat.

Refund quickly I have been waiting for item from the website several weeks. I think I don’t like it and they refund my credit card within 4 days. Overall ok.

Worst Customer Service I've Ever Had The item arrived 3 weeks after ordering, and was several sizes off to the point where it is unusable. I submitted a request for a return/refund, and they tried to only give me a half-refund, citing their "logistics and production" costs since they are a new brand, as if their business finance is somehow the customer's problem. After several incredibly unprofessional email exchanges, they accused me asking for a full refund as "robbery" and refuse to give the refund. The customer service is also obviously run by someone who is not actually fully fluent in English, and several phrases and sentences did not make any sense. I will be disputing the charge with my bank since they absolutely refuse to give a refund.