Shameless rip-offs I ordered a hat from these people on 01/17/23, paid them $49.10. They sent me the wrong size hat, stuffed into a plastic bag inside of a second plastic bag. I sent them an e-mail requesting they send me the right size and to advise me how to return the wrong sized hat to them. Here's the latest remedy they've proposed: a $10.00 coupon on my next purchase or a refund for half of my original purchase. I imagine the $24.55 they would keep is enough to pay a dozen or so of their 14-year-old laborers for an entire 10-hour shift.

Worst Customer Service I've Ever Had The item arrived 3 weeks after ordering, and was several sizes off to the point where it is unusable. I submitted a request for a return/refund, and they tried to only give me a half-refund, citing their "logistics and production" costs since they are a new brand, as if their business finance is somehow the customer's problem. After several incredibly unprofessional email exchanges, they accused me asking for a full refund as "robbery" and refuse to give the refund. The customer service is also obviously run by someone who is not actually fully fluent in English, and several phrases and sentences did not make any sense. I will be disputing the charge with my bank since they absolutely refuse to give a refund.

FRAUD ALERT FRAUD ALERT Shows fake "selling" count. Clear your browser cookies, and refresh... you will notice that the amount sold will be random each time - absolutely fraudulent behaviour which should be reported to the FTC and local equivalent. The active visitors is the same ordeal - absolutely fake. They are also using pictures from "Peaky Blinders" which I am certain Netflix would not approve of. FRAUD ALERT

TLANTEHAT It was approximately 3 weeks from the time the hat order was placed until it arrived. Upon arrival, it was in a standard plastic shipping bag, with no reinforced inner packing and obviously no shipping box. There was a crease in the side of the hat which will not reshape. I wanted a less expensive version of a Stetson, and it is exactly that. They offered $10 off of a future purchase, or offered 1/2 of the original purchase price. Neither of these options are acceptable terms. A full refund is the only acceptable option, and it does not look as though that will happen.

Refund quickly I have been waiting for item from the website several weeks. I think I don’t like it and they refund my credit card within 4 days. Overall ok.