Terrible customer service Terrible customer service. If you try to return something it is a nightmare. No information online. For a simple return they asked me to call a phone number! Eventually when you get the return form, it's just an address in the UK. This form will not clear customs, it's missing all the information required and your return will be returned to you. In addition to that you have to pay for international shipping, which is like 22 euros minimum. Really not worth the bother at all. I don't know why a company online like that exists these days

Extremely disappointed Extremely disappointed by this company... used to order regularly but recently had to return an order which they sent in 3x packages. They wouldn't all fit back in the same parcel and royal mail needed separate barcodes to return. Contacted customer service and they replied once after a day asking which items were being returned and its now been 6 days later and still haven't heard back. Absolutely disgusting! I've now had to send back at my own expense which cost nearly £18. Will never order from them again. UP YOUR CUSTOMER SERVICE

Refunds I have to say that I will give Free People 5 stars I ordered 4 items and was charged for 7 I sent quite a few e mails and it seemed the left hand doesn’t know what the right hand was doing. However after calling their help line the money was refunded within 2 days. I suggest calling if anyone needs help with a refund.

Due to a warehouse error I received an… Due to a warehouse error I received an incorrect item twice. Customer service were extremely patient and helpful while they got to grips with what had happened. I really cannot fault them with the time and effort they took to correct the error. Very happy customer, thank you.

Demanding more money but not sent the items paid for Paid for two items and the money came directly out my account. Have only been sent one item and have been asked for more money for the item that’s yet to be shipped. Spoke to multiple representatives on the customer service team - Julie and memory both kept telling me ‘we don’t have your money, contact the bank’ but the bank has said the merchant has taken the payment already. so I’m out of money, no item and apparently it’s my fault LOL. Will never shop here again and if I could give 0 I would