My first order was "lost/stolen" My first order was "lost/stolen", eventually was able to get head office to send me a replacement item. However the tracking/order number for this replacement doesn't work so I have no idea if they have actually sent me a new item. It has been 5 days since a replacement was "sent and 21 days since I originally ordered. Would not recommend ever using this company. They're an absolute shambles. Update: new order was never sent, they sent a non existent tracking link. I have since been given a refund, thankfully and will absolutely never shop from free people again. I would advise you to do the same.

Item went missing I ordered an item over a week ago, when I checked tracking updates it said "exception- item stolen." Given how expensive this brand is, they should a) have a warehouse in the UK instead of shipping internationally (terrible for climate change as well.) And b) Not use such awful carriers where items can be STOLEN from depot's that should be safe and secure. The carrier didn't even contact me themselves, nor did Free People. We will see if I actually get my refund, I am very sceptical looking at reviews here

I was helped with patience and time I was helped with patience and time. It was a nice experience and my problem was solved!

Free People is pure trash I ve purchased free people being lazy to shop. It’s the worst. I can use their merchandise for rags to clean. Made in sweatshops and priced at 100 a sweatshirt. I’ve owned many. I’m from the clothing industry and know it well. The pandemic is over. Their merchandise is trash. Phyllis Greenberg

Extremely disappointed Extremely disappointed by this company... used to order regularly but recently had to return an order which they sent in 3x packages. They wouldn't all fit back in the same parcel and royal mail needed separate barcodes to return. Contacted customer service and they replied once after a day asking which items were being returned and its now been 6 days later and still haven't heard back. Absolutely disgusting! I've now had to send back at my own expense which cost nearly £18. Will never order from them again. UP YOUR CUSTOMER SERVICE