I have been a customer of Free people… I have been a customer of Free people for years, one day I bought an Anthropology reformation top and they sent me the wrong one, I put a claim and they sent me the wrong one again, I claimed again and this time they didn't answer me, so I decided to keep the second one. I went to their store and returned the first top. The problem comes that now I tried to place an order with Free People and they cancelled it, I tried three times and all three times they cancelled it. I wrote to customer service and never heard back. At this point I don't care, but I don't understand how companies like this continue to operate, with a lousy customer service.

Poor quality, worse return policy The FP Amsterdam store is useless! They don’t accept returns, so you have to pay delivery costs and duties for being able to return something. Everything runs large, so you never know what size to order. The quality is so poor and most brands they sell are so much expensive on their website than if you buy at the brands website itself. Which also have better return policy . I will never buy at this store ever again! I bought a “mini” dress for €138 that comes at my knees and looks so big. Now I need to pay €20 to return this. For this price , returns should have been included

My 2 orders :FP16868522, FP16936390 My 2 orders: FP16868522, FP16936390 went missing. I attempted to chat with "Amrita" to present my claim, but have been cut off. I cannot recommend Free People Customer service, or to even shop there again. There is no guarantee to receive the order, and, as it appears, in case of loss, there is no attempt from their side to assist by locating the lost shipment and offering to refund which is to be rightfully expected. Valeska Agasto Update: On March 21 2024 order FP16936390 has been successfully delivered. My order FP16868522 at a total of $167,95 appears to have vanished after one alleged delivery attempt by USPS on Feb 29 2024.

Appalling in every way… Absolutely appalling service and WILL NOT GIVE ME MY MONEY BACK DESPITE TELLING ME THEY HAVE RECEIVED MY RETURN - I got an email saying refund in 3-5 days. I’ve emailed and called and no help whatsoever. A really unethical company and I RECOMMEND DO NOT BUY THEIR PRODUCTS

Refunds I have to say that I will give Free People 5 stars I ordered 4 items and was charged for 7 I sent quite a few e mails and it seemed the left hand doesn’t know what the right hand was doing. However after calling their help line the money was refunded within 2 days. I suggest calling if anyone needs help with a refund.