Demanding more money but not sent the items paid for Paid for two items and the money came directly out my account. Have only been sent one item and have been asked for more money for the item that’s yet to be shipped. Spoke to multiple representatives on the customer service team - Julie and memory both kept telling me ‘we don’t have your money, contact the bank’ but the bank has said the merchant has taken the payment already. so I’m out of money, no item and apparently it’s my fault LOL. Will never shop here again and if I could give 0 I would

Poor quality, worse return policy The FP Amsterdam store is useless! They don’t accept returns, so you have to pay delivery costs and duties for being able to return something. Everything runs large, so you never know what size to order. The quality is so poor and most brands they sell are so much expensive on their website than if you buy at the brands website itself. Which also have better return policy . I will never buy at this store ever again! I bought a “mini” dress for €138 that comes at my knees and looks so big. Now I need to pay €20 to return this. For this price , returns should have been included

Item went missing I ordered an item over a week ago, when I checked tracking updates it said "exception- item stolen." Given how expensive this brand is, they should a) have a warehouse in the UK instead of shipping internationally (terrible for climate change as well.) And b) Not use such awful carriers where items can be STOLEN from depot's that should be safe and secure. The carrier didn't even contact me themselves, nor did Free People. We will see if I actually get my refund, I am very sceptical looking at reviews here

Extremely disappointed Extremely disappointed by this company... used to order regularly but recently had to return an order which they sent in 3x packages. They wouldn't all fit back in the same parcel and royal mail needed separate barcodes to return. Contacted customer service and they replied once after a day asking which items were being returned and its now been 6 days later and still haven't heard back. Absolutely disgusting! I've now had to send back at my own expense which cost nearly £18. Will never order from them again. UP YOUR CUSTOMER SERVICE