Terrible customer service Terrible customer service. If you try to return something it is a nightmare. No information online. For a simple return they asked me to call a phone number! Eventually when you get the return form, it's just an address in the UK. This form will not clear customs, it's missing all the information required and your return will be returned to you. In addition to that you have to pay for international shipping, which is like 22 euros minimum. Really not worth the bother at all. I don't know why a company online like that exists these days

I purchased a sweater from Free People… I purchased a sweater from Free People and received the wrong item. I called them and they sent the correct item. I returned the wrong item to a Free People store with one of the stores managers. Fast forward a few months and they are having a sale so I order a few things and my order is canceled. I then call the the company and am told that I can no longer order from them because I never returned the wrong item. I go to the store where I returned item and explain the situation to the new manager what the problem to see if I could get a copy of the return receipt. She said they only go back so far in their system. Makes no sense to me because something was returned and I do not steal clothes. I have been in touch with customer service several times with no resolution. I di return to the store one more time and spoke with another new manager and was told they have problems with their warehouse staff stealing items. That still does not solve the problem for me because I do not steal clothes nor do I have to and I do not like the idea that I am blocked from purchasing anywhere. Moral to this review is do "DO NOT ORDER FROM FREE PEOPLE OR ANY OF ITS SISTER COMPANIES".

I was helped with patience and time I was helped with patience and time. It was a nice experience and my problem was solved!

I have been a customer of Free people… I have been a customer of Free people for years, one day I bought an Anthropology reformation top and they sent me the wrong one, I put a claim and they sent me the wrong one again, I claimed again and this time they didn't answer me, so I decided to keep the second one. I went to their store and returned the first top. The problem comes that now I tried to place an order with Free People and they cancelled it, I tried three times and all three times they cancelled it. I wrote to customer service and never heard back. At this point I don't care, but I don't understand how companies like this continue to operate, with a lousy customer service.

Free People’s customer service was… Free People’s customer service was beyond disappointing. After ensuring me to honor a return, they decided to no longer give me my store credit back. I have worn this brand for years and have spent hundreds of dollars on their products each year- a loyalty which means nothing to them. Please proceed with caution when dealing with Free People, they do not honor their word.