Inconsistent Quality/Sizing As a customer of Free People for many years, I have been very disappointed in recent orders due to inconsistent quality and sizing of the products not to mention overpricing . My latest order was terrible in terms of quality - the material is so thin, I am afraid to wash the shirt, the same one I bought two years ago which was much better quality. When I spoke to customer service on the phone about it, the agent was very unhelpful. I will not be ordering from Free People again.

Free People is pure trash I ve purchased free people being lazy to shop. It’s the worst. I can use their merchandise for rags to clean. Made in sweatshops and priced at 100 a sweatshirt. I’ve owned many. I’m from the clothing industry and know it well. The pandemic is over. Their merchandise is trash. Phyllis Greenberg

Free People’s customer service was… Free People’s customer service was beyond disappointing. After ensuring me to honor a return, they decided to no longer give me my store credit back. I have worn this brand for years and have spent hundreds of dollars on their products each year- a loyalty which means nothing to them. Please proceed with caution when dealing with Free People, they do not honor their word.

Item went missing I ordered an item over a week ago, when I checked tracking updates it said "exception- item stolen." Given how expensive this brand is, they should a) have a warehouse in the UK instead of shipping internationally (terrible for climate change as well.) And b) Not use such awful carriers where items can be STOLEN from depot's that should be safe and secure. The carrier didn't even contact me themselves, nor did Free People. We will see if I actually get my refund, I am very sceptical looking at reviews here

My first order was "lost/stolen" My first order was "lost/stolen", eventually was able to get head office to send me a replacement item. However the tracking/order number for this replacement doesn't work so I have no idea if they have actually sent me a new item. It has been 5 days since a replacement was "sent and 21 days since I originally ordered. Would not recommend ever using this company. They're an absolute shambles. Update: new order was never sent, they sent a non existent tracking link. I have since been given a refund, thankfully and will absolutely never shop from free people again. I would advise you to do the same.