Terrible customer service!! I returned the sunglasses because they didn't fit me, There was nothing wrong with them. Sent an email asking about the return and refund process, they reply to my email 5 days later telling me to ship the glasses first, then they will refund the money. I shipped back the glasses on 01/23, USPS delivered the package on 01/24 its been 3 weeks and no refund, I have sent multiple emails asking for a status, no answers, nobody replies my emails, so now I have no sunglasses, my credit card charged and NO answers from Jade Black.

Jose is a scammer 2 day shipping been 2… Jose is a scammer 2 day shipping been 2 months an no email

Worst glasses I've ever had the screws… Worst glasses I've ever had the screws stripped from the frame causing them to widen and fall off constantly. Customer service is the worst I asked them for some replacement screws or a new frame and no response after lots of emails

Jade Black stinks - Thief… Placed an order on 2/1 and it took nearly two weeks to hear anything from the company. Despite repeated emails, only received one reply asking me to be patient as they are experiencing issues with their system. Never received an expected date. Phone number disconnected. Horrible experience. STAY AWAY

Glasses are too tight Glasses are too tight, which I believe are giving me headaches. Do you guys have an eye doctor on your team verifying the fit before sending them out? Very tight in the nose area too. I compared to ray band in store and their fit is wider.