Screw Jade Black Atrocious customer service. Waited two and a half weeks just to receive an email saying they were refunding my order. To top it all off, they keep making ads to bring in new customers when they couldn’t even handle the last launch. Don’t waste your time and money.

Awful Awful. Rubbish quality that is reflective of the "cheap" price that they bang on about. The screws on them were haphazardly placed and loose, causing them to break on first try. Lazy designs ripped off from other brands - Persol being the latest that they have copied from. Customer service was an absolute joke, as many of the other reviewers have stated. Don't buy from a fashion youtuber - the trend following parasites. Buy from reputable brands, that's how they have the market share, in good products.

Was really looking forward to trying… Was really looking forward to trying out the prescription glasses since there was so much hype online. I ordered 2 pair for a very special occasion that was coming up but instead I get my order cancelled for something that went wrong on their end. They told me that I’ll just have to wait for their next drop. I am very disappointed at their customer service and overall how they have for the whole situation. I will not be ordering again and do not recommend them to anyone.

Suck company Ordered 4 sun glasses from them and they shipped me 3 sun glasses I was trying to get help by email them all they answered was what is your order number then they disappeared for a few weeks after they sent me an email refunding my missing sun glasses like what? Without my permission I paid for FedEx scam customer service 50$ I’m not gonna let that money slide.

Jade Black is trash Bought glasses and they sold out the next day. Glad I got them in time but of course I got a refund as well before it shipped assuming something went wrong with their stock count, I guess it was too good to be true. Jose if you are reading this, I’ve had HORRIBLE customer service and experience with both Jade Black and ESNTLS by the way.