Jade Black is trash Bought glasses and they sold out the next day. Glad I got them in time but of course I got a refund as well before it shipped assuming something went wrong with their stock count, I guess it was too good to be true. Jose if you are reading this, I’ve had HORRIBLE customer service and experience with both Jade Black and ESNTLS by the way.

Suck company Ordered 4 sun glasses from them and they shipped me 3 sun glasses I was trying to get help by email them all they answered was what is your order number then they disappeared for a few weeks after they sent me an email refunding my missing sun glasses like what? Without my permission I paid for FedEx scam customer service 50$ I’m not gonna let that money slide.

Excellent products Great products and great customer service. I ordered a pair of sunglasses from the first collection they made, back in February. Five months later, I noticed an issue and brought it up to their customer service. Despite being outside of their refund/return window, they worked with me to rectify the issue. I've ordered two more pairs of sunglasses from the summer collection and will gladly continue to do business with this company.

Absolutely terrible company and… Absolutely terrible company and experience. Ordered once, glasses broke. Ordered another time and they didn’t ship after a month and then got refunded. Don’t waste your money on this terrible company with false promises. The reviews prove this as a fact. When a company has almost 50% bad reviews dont waste your time.

The fact you are asking me to give a… CRAPPY CUSTOMER SERVICE.. Like this is my first time buying your product and i can say it won't be happening AGAIN and won't be encouraging anyone i know to shop with your brand. Your customer service is nonexistent, so that is my review and please get someone to get back to me with either a refund or i may have to call my bank to do a rollback transaction. thanks