Terrible - Unpaid Refund!!! Terrible customer services goods returned and received by Skagen/Fossil in uk been chasing refund for 20 days. Just received excuses. Had to raise credit card dispute and report to trading standards for non payment. Do not buy from them

I have several pieces of Skagen… I have several pieces of Skagen jewellery and will highly recommend their products. Super quality and design and no allergy issues.

Wish I could give them zero stars If I could give them zero stars I would. Totally unprofessional, shoddy and terrible at communication. They essentially stole money from me and never plan on giving it back. In the end my bank had to refund the money for a watch they they erroneously shipped to me, after they initially cancelled the order and I made other plans. It took months to get any info from them about the status of the return, and now they insist that the refund has been processed even though I can see no funds have been returned to me. I'll never ever shop from these people again. Bunch of unprofessional liars. I really hope someone reads this before purchasing from their online store and decides to shop elsewhere.

Skagen watch in for repair 3 times in 5 years… Skagen watch in for repair 3 times in 5 years. Replaced movement but movement failed again within 15 months of repair. Skagen's representative said that watch would be repaired free of charge or a replacement watch provided. This offer was rescinded after the watch was sent in for repair. They justified non repair on the basis that more than 6 months had lapsed since the previous repair. Can only strongly advise anyone looking to purchase Skagen to look elsewhere.

Battery failed in 2 months - expensive convoluted returns process Bought Melbye Titanium in which the battery failed within a couple of months. Fossil Group have committed to change this for free [tbc], but the convolution of the process and the cost of posting and insurance etc is simply unacceptable for something that could easily be fixed in any of their numerous bricks and mortar stores OR a free returns Amazon style service. Its just poor. Wouldnt buy direct from them again. Simply not worth it.