Ordered Perfect Aire DIY 36,000BTU… Ordered Perfect Aire DIY 36,000BTU Ductless Mini-Split Heat Pump and Complete Wall Duct Kit on July 13. Order arrived yesterday by truck from GA to Nevada. After removing the shrink wrap parts are damaged, took pictures. Have been trying to call and all I get is a recording, have stayed on hold, have requested a call back. Tried 3 different #'s

A great experience from sales to…customer service A great experience from sales to customer service. Cal was knowledgeable and very patient. I was apprehensive with ordering Chinese equipment, ACIQ. After considerable research I found the same equipment is made for Carrier, Bryant and Heil and many others. Equipment arrived in one day from ordering. Had a problem with the freight Co. but Renee in customer service was very helpful and rectified the issue. Would use HVAC direct again in a heart beat. Thanks Cal and Renee.

Timely delivery Timely delivery. Knowledgeable customer service. Great prices. User friendly website. Thank you

Excellent customer service Excellent customer service. They helped me size and pick out a full system replacement for my home. No pressure sales , very good prices, carefully palletized and quickly shipped. VERY happy with purchase experience.

Very Pleased Shopping online was easy and convenient. The price was thousands less than my local HVAC companies estimate. My unit arrived in a timely manner. Shipping was free, but not quite free because I had to drive to town to pick up my unit from the truck. I had only a half hours notice to be there. Other than the shipping and picking up and the short notice I have no complaints and would do it again.