Shipped Damaged Mini Split (Customer… Shipped Damaged Mini Split (Customer Sevice Horrible). I received the unit & installed weeks later. I reported the units fins we badly damage, They basically said too bad because it was more than 3 days outside of my delivery. They offered me 50.00 to go away. This company has no business selling to the public with thet kind of service. Also spoke with a tech who was an ass. Again, in their reply they say I notified then decided to install. Not the case. I installed then noticed and called. They do nothing but deflect blame and say say for the confusion. They sell damaged products and offer 50.00 for concession on a 2300 product. Again, who would open a box and check it out before you intended to install. Buyer beware.

Please stay away from this company Please stay away from this company. I recently made my second purchase from here and am completely disappointed. The wrong furnace and ac unit was shipped compared to what I paid for. Talked to Alisha and was told they decided to swap products from what I actually paid for. Which is illegal. This place should be shut down immediately, stay away this place sucks!

Miguel was super helpful! Miguel was super helpful! I got my order ready to ship in one day!

Chris Kringle Came Early This Year. I was lucky enough to have Chris help answer my many questions. He not only had all the answers at his fingertips but his delivery, manner, honesty and prompt responses were fantastic. HVAC Direct is a great idea and you hit the nail on the head when you point out how local retailers can play games. That had been my prior experience. As a senior citizen on very limited income, I appreciate straight talk, itemized references, no brand loyalty and Chris. Your website was right on time.

Order received in great shape-Heat Pump Split SystemNice unit! Order received in great shape. No apparent damage, but have not installed yet. Installation instructions are not very clear on some points. Unit is of high quality construction. Comparable to packages costing thousands more. Those folks in China are working real hard to up their game.