Excellent customer service Excellent customer service. They helped me size and pick out a full system replacement for my home. No pressure sales , very good prices, carefully palletized and quickly shipped. VERY happy with purchase experience.

Great service,answered all my… Great service,answered all my questions, and kept me informed on my order!

Products advertised as "in stock" were… UPDATE #2: STILL NO REFUND. 6 days after the promise of it being refunded. We had another small pump we returned and got a refund for. The Mr Cool Universal split unit has not been addressed or refunded. We expect a FULL refund now. This is beyond bad customer service and we will take further action legally if we do not get it resolved asap. UPDATE: After submitting the initial review we recived an XPO tracking number. The tracking destination was on the opposite side of the COUNTRY. This was brought to customer service attention and was not addressed. Then the shipment was "delivered" but we have no clue where and we immediately asked for a refund when the product obviously was jot coming to the address on the order. Other parts had the correct address, so it was not an error on our part when placing the order. We expect a refund now. That is thousands of dollars that was paid for something that was never coming to us. Products advertised as "in stock" were not what was shipped. We asked to cancel our order after they said the "in stock" item(verfied by phone call before purchasing) was suddenly out of stock after charging our card. Instead of refunding us, they sent us old and outdated parts and continued to delay the shipping of the main unit. After a couple of weeks we finally got a shipping confirmation for the main unit, but there is no tracking available for it at this time, so who knows if its actually en-route.

Chris is extremely knowledgeable and… Chris is extremely knowledgeable and provided me with all the details for our new unit! He is very patient and even waited for me to get my new computer "outlook 365" email uploaded so i could review the quote! I WILL use your company again just for this amazing experience!! ALL through chat, just frick'n amazing!!

Bill in Sales and Brittany in Service… Bill in Sales and Brittany in Service were both excellent! Very knowledgeable, professional, kind and timely! Given my experience with HVAC Direct, I would certainly recommend you to others. Thank you and Best Regards, Jim Thompson