Ordered Perfect Aire DIY 36,000BTU… Ordered Perfect Aire DIY 36,000BTU Ductless Mini-Split Heat Pump and Complete Wall Duct Kit on July 13. Order arrived yesterday by truck from GA to Nevada. After removing the shrink wrap parts are damaged, took pictures. Have been trying to call and all I get is a recording, have stayed on hold, have requested a call back. Tried 3 different #'s

A great experience from sales to…customer service A great experience from sales to customer service. Cal was knowledgeable and very patient. I was apprehensive with ordering Chinese equipment, ACIQ. After considerable research I found the same equipment is made for Carrier, Bryant and Heil and many others. Equipment arrived in one day from ordering. Had a problem with the freight Co. but Renee in customer service was very helpful and rectified the issue. Would use HVAC direct again in a heart beat. Thanks Cal and Renee.

Chris Kringle Came Early This Year. I was lucky enough to have Chris help answer my many questions. He not only had all the answers at his fingertips but his delivery, manner, honesty and prompt responses were fantastic. HVAC Direct is a great idea and you hit the nail on the head when you point out how local retailers can play games. That had been my prior experience. As a senior citizen on very limited income, I appreciate straight talk, itemized references, no brand loyalty and Chris. Your website was right on time.

Bailey and the HVAC Direct employees… Bailey and the HVAC Direct employees were knowledgeable and made the process of buying Mr Cool products for new construction easy.

Excellent customer service Excellent customer service. They helped me size and pick out a full system replacement for my home. No pressure sales , very good prices, carefully palletized and quickly shipped. VERY happy with purchase experience.