This store is a fake/scam This store is a fake/scam. I purchased 2 dresses for homecoming well before time and also paid for express shipping. I still have not received my dresses. I have tried to reach out through email and my emails have been blocked. I have tried calling and no one answers and mailbox is full. DO NOT OREDER FROM THIS WEBSITE it is fake and you will lose your money

Horrible customer service I have ever… Horrible customer service I have ever experienced. I’ve sent multiple emails, chat request and left several voice mails to get instructions to return an a dress. No one has responded to any of my request. They only offer store credit which is fine at this point but the quality of the clothes is horrible. DO NOT PURCHASE FROM THIS STORE IT IS A SCAM!

Don’t order with them Don’t order with them. You have to fight to get your money back, long after the merchandise you don’t like was returned. Awful customer service. All the responses are automated and not pertaining to your individual situation.

I WAS very excited about my order (big mistake) I was very excited about my order. I bought 2 dresses for a total over $100. I inquired by email twice and called numerous times where I had left two messages and I have not had any response from the Faeriesty Team. If I don't see that my order has shipped within the 15 business day time frame I will dispute the charge with my bank as fraud. The horrible customer service is inexcusable for a company with such a large following on social media and many positive reviews. I fully expect someone to reach out, but if not, I have every intention of making this a big deal. $100 is not a small amount of money.

Almost a month to actually ship product and only shipped after trying to cancel order. After waiting weeks with no shipping info, I emailed them through their website at the service email shown on the website. Still have not received a response to date. Emailed info address also on website. Still no response to date. Googles a phone number but could only find the number for a storefront in California. Called and spoke with someone to find out where our order was and to cancel since it won't arrive in time for the event it was ordered for. Within hours, I received an email that it just shipped...FROM CHINA! I sent at least four emails and text messages (as directed through the Shop App) to find out status and when after a week of no response, attempted to cancel the order. Only then did they ship. We had to buy something else from another source.