The dress was even more beautiful than… The dress was even more beautiful than I expected in person and great quality. I'm a shortie (5'4") so it was a little long even with heels, but otherwise fit beautifully, and the waist tie band allowed it to be flattering and comfortable! so many ladies at the wedding wanted the scoop on where it was from!

I WAS very excited about my order (big mistake) I was very excited about my order. I bought 2 dresses for a total over $100. I inquired by email twice and called numerous times where I had left two messages and I have not had any response from the Faeriesty Team. If I don't see that my order has shipped within the 15 business day time frame I will dispute the charge with my bank as fraud. The horrible customer service is inexcusable for a company with such a large following on social media and many positive reviews. I fully expect someone to reach out, but if not, I have every intention of making this a big deal. $100 is not a small amount of money.

Avoid this company PLEASE! Worst decision ever! I bought a dress from this company, a black and gold sequin dress, back in November 2023. The dress was not as advertised; it looked cheap, had horrible material, and did not fit. $139, and it should not be more than $30. I contacted the company, and after multiple attempts, they sent me an address to return the dress and pay my return fee. I returned this dress through the post office on 12/11/2023. I bought it through Affirm and was surprised when Affirm claimed they had not been paid. I told them I returned the dress, and they told me to contact the merchant. This company will not respond to messages via the "Contact Us" page. So, I went to the BBB, who could not find the company or even elicit a response from them. I sent them another message. I want this company to send my money back, and I will file a claim in small claims court against them.

Don’t order with them Don’t order with them. You have to fight to get your money back, long after the merchandise you don’t like was returned. Awful customer service. All the responses are automated and not pertaining to your individual situation.

Horrible customer service I have ever… Horrible customer service I have ever experienced. I’ve sent multiple emails, chat request and left several voice mails to get instructions to return an a dress. No one has responded to any of my request. They only offer store credit which is fine at this point but the quality of the clothes is horrible. DO NOT PURCHASE FROM THIS STORE IT IS A SCAM!