DON'T DO IT PEOPLE....ITS A… DON'T DO IT PEOPLE....ITS A SCAM.....bought the dresses.....no invoice for return, no REAL address for return.....THANK GOD I paid with paypal...I have some type of recourse to get some money back.....The site promised me that the dress would come in a week....it took two and I missed my New Year's Eve Party. Yep, now I'm stuck trying to return two sizes of a dress I never even opened.....I should know better.

I ordered a bridesmaid dress from… I ordered a bridesmaid dress from fariesty and apparently it got delivered but I never received it so I contacted customer service and they didn’t do anything about it. All they said was it said it was delivered and they were going to check with the post office but they never got back to me about anything else. I’ve never ordered from here and I’m really disappointed because I’m on a budget as is for this wedding and now I’m out of a dress when I really depended on this. My roommate was home so no way it was delivered to the door and I came home an hour after I got the notification it was “delivered” to check my apartment mail box and nothing was in there so the post office man definitely put it in the wrong mail box. It just shows they only care about the money and don’t refund or send you something new when something wrong happens. I never write bad reviews but I’m extremely upset about this and want to give a warning to everyone.

ZERO CUSTOMER SERVICE I Placed an order and received the clothing on 1/19/23. The product was great quality but I found another outfit I liked better elsewhere so I decided to return it. I emailed customer service twice once on 1/25 and again on 1/31 with no response to either email. I then went online and used the chat option and was able to get someone to respond. I was informed I could return the outfit but I had to pay for shipping out of pocket (which I did) and email them the tracking number which I also did. The package was delivered to Faeriesty on 3/2. I have yet to hear anything regarding a refund or a credit to purchase something else. I tried the chat option online and it says they are experiencing high volume of contacts and to leave my info and they will get back to me. Honestly this company is awful. In this day and age you need to have a capable customer service department. At this point I will take ANY customer service. My advice DO NOT ORDER FROM FAERIESTY!!!!

Almost a month to actually ship product and only shipped after trying to cancel order. After waiting weeks with no shipping info, I emailed them through their website at the service email shown on the website. Still have not received a response to date. Emailed info address also on website. Still no response to date. Googles a phone number but could only find the number for a storefront in California. Called and spoke with someone to find out where our order was and to cancel since it won't arrive in time for the event it was ordered for. Within hours, I received an email that it just shipped...FROM CHINA! I sent at least four emails and text messages (as directed through the Shop App) to find out status and when after a week of no response, attempted to cancel the order. Only then did they ship. We had to buy something else from another source.

scammers and fraudsters scammers and fraudsters. Paid for express shipping and never received my order. You're unable to get in contact with them via Instagram, email, or phone. You will lose out on your money.