HORRIBLE I placed an order for my birthday and the 2 outfits came in a reasonable amount of time but neither quite fit me right. I understand their return policy is store credit only which is fine but there is no return address or label that comes with the package. You need to pay for the shipping and put the label on yourself. Also fine… IF I was able to get ahold of anyone to know what the address is to ship it back to. I have sent multiple emails to their customer service, called with no answer and a “full mailbox” and tried the chat that says “we are experiencing high volume, we’ll get back to you” and never do. This is extremely frustrating especially because I spent over $200 on clothes I will never wear. I should have done my research on this company before buying. TERRIBLE customer service, DON’T order from here

Avoid this company PLEASE! Worst decision ever! I bought a dress from this company, a black and gold sequin dress, back in November 2023. The dress was not as advertised; it looked cheap, had horrible material, and did not fit. $139, and it should not be more than $30. I contacted the company, and after multiple attempts, they sent me an address to return the dress and pay my return fee. I returned this dress through the post office on 12/11/2023. I bought it through Affirm and was surprised when Affirm claimed they had not been paid. I told them I returned the dress, and they told me to contact the merchant. This company will not respond to messages via the "Contact Us" page. So, I went to the BBB, who could not find the company or even elicit a response from them. I sent them another message. I want this company to send my money back, and I will file a claim in small claims court against them.

The dress exceeded my Expectations The dress exceeded my Expectations. Also the delivery was right on time. I’m 7 months pregnant and was easy to put on over my head, and adjust to tie the back. The length was perfect and flowy for my maternity photos. Also happy because it’s elegant enough for any special occasions I’ll have post birth!

I purchased a 100.00 jumpsuit on Jan… I purchased a 100.00 jumpsuit on Jan 11th for my best friends birthday party this weekend and the tracking still says “order placed” I’ve reached out twice now and have not gotten a response at all. This is terrible customer service I would never recommend buying from this place. Total scam. I will be filing a fraudulent charge to my bank.

ZERO CUSTOMER SERVICE I Placed an order and received the clothing on 1/19/23. The product was great quality but I found another outfit I liked better elsewhere so I decided to return it. I emailed customer service twice once on 1/25 and again on 1/31 with no response to either email. I then went online and used the chat option and was able to get someone to respond. I was informed I could return the outfit but I had to pay for shipping out of pocket (which I did) and email them the tracking number which I also did. The package was delivered to Faeriesty on 3/2. I have yet to hear anything regarding a refund or a credit to purchase something else. I tried the chat option online and it says they are experiencing high volume of contacts and to leave my info and they will get back to me. Honestly this company is awful. In this day and age you need to have a capable customer service department. At this point I will take ANY customer service. My advice DO NOT ORDER FROM FAERIESTY!!!!