If I could choose a negative start I… If I could choose a negative star I would. This is by far the WORST customer service I have ever experience. I’ve sent multiple emails and attempted to contact via chat option for a return process. I have not received ONE response aside from their automated messages which is extremely unhelpful. I spent almost $300 and the ONLY offer store credit which is not appropriate as their clothing is so expensive and the event I needed the outfit for has passed. I have no use for any other outfits the offer. The order was not shipped on time, I had to download an app to track the order. I can’t find a customer service phone number to dispute this. I can’t get a response from the store. They don’t even provide clear a clear return process, where to ship the items to. DO NOT PURCHASE FROM THIS STORE IT IS A SCAM!!!!!!!!!!!!!!!!!

I ordered a bridesmaid dress from… I ordered a bridesmaid dress from fariesty and apparently it got delivered but I never received it so I contacted customer service and they didn’t do anything about it. All they said was it said it was delivered and they were going to check with the post office but they never got back to me about anything else. I’ve never ordered from here and I’m really disappointed because I’m on a budget as is for this wedding and now I’m out of a dress when I really depended on this. My roommate was home so no way it was delivered to the door and I came home an hour after I got the notification it was “delivered” to check my apartment mail box and nothing was in there so the post office man definitely put it in the wrong mail box. It just shows they only care about the money and don’t refund or send you something new when something wrong happens. I never write bad reviews but I’m extremely upset about this and want to give a warning to everyone.

I hope my daughters dress come by… I hope my daughters dress come by tomorrow 4-14-23 It’s her prom and she’s been stressing, the girl in the Santa ana, Main Place Mall shop said it should come hasn't yet. Yeah I paid for express shipping and was told UPS delivers so it should be here by today the 13th. 2days ago My daughter called a she said their original method of delivery had changed she didn’t know why, so there taking longer 😑 I pray it’s here and everyone else waiting gets theirs to. Not good business practices, and girlfriend working the shop. you should be honest with delivery times, makes you look flaky and unprofessional, Don’t go down for your owners, not worth it. Praying for all you waiting on thier dress…. blessings🙏🏼😊

This store is a fake/scam This store is a fake/scam. I purchased 2 dresses for homecoming well before time and also paid for express shipping. I still have not received my dresses. I have tried to reach out through email and my emails have been blocked. I have tried calling and no one answers and mailbox is full. DO NOT OREDER FROM THIS WEBSITE it is fake and you will lose your money

Super disappointed by the service Super disappointed by the service. I ordered a dress for my baby shower and it just didn’t meet my expectations. I looked over their site multiple times and I just couldn’t find a dress for me. I asked for a refund and they stated I can receive in store credit ONLY. Really upsetting when I know I won’t buy anything from them so pretty much I just wasted my money. As a first time customer, I am disappointed and would not recommend unless you are 100% sure about your purchase.