If I could choose a negative start I… If I could choose a negative star I would. This is by far the WORST customer service I have ever experience. I’ve sent multiple emails and attempted to contact via chat option for a return process. I have not received ONE response aside from their automated messages which is extremely unhelpful. I spent almost $300 and the ONLY offer store credit which is not appropriate as their clothing is so expensive and the event I needed the outfit for has passed. I have no use for any other outfits the offer. The order was not shipped on time, I had to download an app to track the order. I can’t find a customer service phone number to dispute this. I can’t get a response from the store. They don’t even provide clear a clear return process, where to ship the items to. DO NOT PURCHASE FROM THIS STORE IT IS A SCAM!!!!!!!!!!!!!!!!!

Don’t order with them Don’t order with them. You have to fight to get your money back, long after the merchandise you don’t like was returned. Awful customer service. All the responses are automated and not pertaining to your individual situation.

HORRIBLE I placed an order for my birthday and the 2 outfits came in a reasonable amount of time but neither quite fit me right. I understand their return policy is store credit only which is fine but there is no return address or label that comes with the package. You need to pay for the shipping and put the label on yourself. Also fine… IF I was able to get ahold of anyone to know what the address is to ship it back to. I have sent multiple emails to their customer service, called with no answer and a “full mailbox” and tried the chat that says “we are experiencing high volume, we’ll get back to you” and never do. This is extremely frustrating especially because I spent over $200 on clothes I will never wear. I should have done my research on this company before buying. TERRIBLE customer service, DON’T order from here

I purchased a 100.00 jumpsuit on Jan… I purchased a 100.00 jumpsuit on Jan 11th for my best friends birthday party this weekend and the tracking still says “order placed” I’ve reached out twice now and have not gotten a response at all. This is terrible customer service I would never recommend buying from this place. Total scam. I will be filing a fraudulent charge to my bank.

I WAS very excited about my order (big mistake) I was very excited about my order. I bought 2 dresses for a total over $100. I inquired by email twice and called numerous times where I had left two messages and I have not had any response from the Faeriesty Team. If I don't see that my order has shipped within the 15 business day time frame I will dispute the charge with my bank as fraud. The horrible customer service is inexcusable for a company with such a large following on social media and many positive reviews. I fully expect someone to reach out, but if not, I have every intention of making this a big deal. $100 is not a small amount of money.