I WAS very excited about my order (big mistake) I was very excited about my order. I bought 2 dresses for a total over $100. I inquired by email twice and called numerous times where I had left two messages and I have not had any response from the Faeriesty Team. If I don't see that my order has shipped within the 15 business day time frame I will dispute the charge with my bank as fraud. The horrible customer service is inexcusable for a company with such a large following on social media and many positive reviews. I fully expect someone to reach out, but if not, I have every intention of making this a big deal. $100 is not a small amount of money.

I purchased a 100.00 jumpsuit on Jan… I purchased a 100.00 jumpsuit on Jan 11th for my best friends birthday party this weekend and the tracking still says “order placed” I’ve reached out twice now and have not gotten a response at all. This is terrible customer service I would never recommend buying from this place. Total scam. I will be filing a fraudulent charge to my bank.

I hope my daughters dress come by… I hope my daughters dress come by tomorrow 4-14-23 It’s her prom and she’s been stressing, the girl in the Santa ana, Main Place Mall shop said it should come hasn't yet. Yeah I paid for express shipping and was told UPS delivers so it should be here by today the 13th. 2days ago My daughter called a she said their original method of delivery had changed she didn’t know why, so there taking longer 😑 I pray it’s here and everyone else waiting gets theirs to. Not good business practices, and girlfriend working the shop. you should be honest with delivery times, makes you look flaky and unprofessional, Don’t go down for your owners, not worth it. Praying for all you waiting on thier dress…. blessings🙏🏼😊

Super disappointed by the service Super disappointed by the service. I ordered a dress for my baby shower and it just didn’t meet my expectations. I looked over their site multiple times and I just couldn’t find a dress for me. I asked for a refund and they stated I can receive in store credit ONLY. Really upsetting when I know I won’t buy anything from them so pretty much I just wasted my money. As a first time customer, I am disappointed and would not recommend unless you are 100% sure about your purchase.

DON'T DO IT PEOPLE....ITS A… DON'T DO IT PEOPLE....ITS A SCAM.....bought the dresses.....no invoice for return, no REAL address for return.....THANK GOD I paid with paypal...I have some type of recourse to get some money back.....The site promised me that the dress would come in a week....it took two and I missed my New Year's Eve Party. Yep, now I'm stuck trying to return two sizes of a dress I never even opened.....I should know better.