Debit card charged but no receipt or… Debit card charged but no receipt or proof of purchase was sent to me. I am filing a police report for theft and reporting them to my bank and the secret service who deal in wire fraud, if I don’t get my money back by next week. I used my card on your web page and made an order on March 30 and posted on March 31 to my account for $58.94. I had not used the card since but it came up on my bank charge as GP*ETSHERAHOUSE as a charge for gasoline in San Diego. You either have a fraudulent web page or person using information sent to you. Either way. I just want my money refunded. Since you never sent a receipt I have taken steps to cancel my card and have the bank track my money which I want refunded.

Impossible to contact or get a refund to date Order 164457379 The reply I got from Blaux asks for the order number IT IS (AND WAS) WRITTEN ABOVE. FIRST LINE. NO INFO GIVEN AS TO HOW TO RESPOND TO THEM. MORE NONSENSE. Original Comment: We ordered 3 heaters, They arrived with no means of thermostatic control despite ad. We contacted Blaux to return them who sent us a standard letter. When we replied to their letter, we received an 'address not found' Address was to their support services the reply had come from We tried to follow up through their website contact details. No response. Tried again. No response. We have raised a dispute with American Express. Date of experience is the first one I kept a copy of. Why is this company allowed to scam UK buyers? their address is San Diego!

Arrived today & not impressed Arrived today & not impressed. Had heater on an hour in my room, temperature in room only went to 16°C. I d like a full refund as it does not heat quickly as stated but company wants me to cover costs of returning; paid shipping costs already for it to get here, £ 8 something.

Thank you Gaia but I think the customer reviews spell out the problems with blaux.blaux customer… Message to Gaia of the blaux customer care, thank you for your response's to my two reviews, but I think their content explains my problems with blaux clearly. The main problem was the lack of any positive response, like so many of your other dissatisfied customers who have also posted Bad reviews on Trustpilot ( 287 score 1.2 out of 5 ). I note you are asking for my Order number so that you can investigate my feedback further, I have already sent the Order number, Shipment ID, Photographs and several emails to your "Customer Support Department" If you ask Noah, Emily and Grace I am sure they will assist you and I would also ask their Manager who they say the problem was escalated to but nothing happened. Please advise why I got a quick response when I involved my Paypal and my Bank ?. ADDITIONAL COMMENTS 15th MAY 2024 THANKS FOR YOUR REPLY GAIA IT ONLY TOOK 8 DAYS!! TYPICAL RESPONSE FROM BLAUX CUSTOMER CARE AGAIN!!. IT JUST SHOWS THAT YOU DO NOT CARE ABOUT YOUR CUSTOMERS AND YOU OBVIUOSLY HAVE NOT READ ANY OF MY REVIEWS ESPECIALLY THE ONE OF THE 5th APRIL OR YOU WOULD KNOW THAT THANKS TO PAYPAL GETTING INVLOVED BLAUX SORTED MY REFUND WITHIN A DAY!!!!

I ordered the compact heater after…Robbers! I ordered the compact heater after reading great reviews on a different website (another scam) it stated in the description it was also an air purifier and there was a temperature control. Nope! There’s not on both counts! When I ordered it I received no confirmation email, no delivery confirmation, even after mailing them three times I got no reply! I eventually contacted PayPal as I paid through PayPal, they opened a dispute, lo and behold the heater arrived two days later! It’s utter rubbish! Spent way more than I normally would, thinking I was getting quality! Steer clear!