Ignore the Customer - motto of the Customer Service Dept. My big issue with this company is the total lack of customer service. I have tried to get in contact with them for 2 months to resolve an issue and return an item. I've tried direct emails as well as trying to contact via their website. All I get is a response that tells me that someone will be in touch; never happens. I've tried going through PayPal and the Better Business Bureau to no effect. These people know that they don't have to do anything, they can continue to ignore customers and there is nothing that can be done. It's really too bad that companies like this can stay in business. I wish I could select "0" stars instead of 1.

Ordered the portable Bidet Ordered the portable Bidet. It works great. Unfortunately you never sent the charging cable so I can't recharge it. Was willing to purchase it, but you can't be reached. No reply to email.

no product received after 3 weeks no product received after 3 weeks. Tried the contact form as i didnt see a phone# to call keeps on going to capcha and doesn’t send. Chat option … 30 mins it said “ To better assist you with your inquiry, I am going to transfer you to a more knowledgeable and experienced customer support representative. Thank you for your patience and understanding.” and magically connection is lost. i tries several times at diff time of the day.

Failure to deliver and the chat system… Failure to deliver and the chat system just ignores you. Don't do business with this company, it's a sham and they just put you off endlessly when trying to resolve issues 3-31-24 9:49 am, The reply from Blaux said they contacted me via e-mail. That's untrue, I even checked my spam file, NO REPLY AT ALL!! Blaux contacted me via their chat and told me they had refunded my purchase price. This is true, they have, and I appreciate that they finally responded, so I'm updating this review to reflect that because they couldn't deliver the product they refunded the money. So I thank them for that and I've changed my rating to a middle rating.

VERY DISSAPOINTED WITH THIS COMPANY! NEED MY REFUND! Since the only time i get a response from you is when i write a review im writing another one. VERY DISSAPOINTED WITH THIS COMPANY! When I Finally got a reply (after waiting almost a month) you didnt address any of the problems i mentioned. I NEVER RECIECED ANY CONFIRMATION ON MY ORDER OR THE PRODUCT ITSELF! but you were able to take my money with no problem. i have said 4 times now that i want my refund and as soon as i mention my refund you dont reply. STILL WAITING FOR MY FULL REFUND!