No Tickets received Booked tickets for Man U vs Arsenal match, all PAYMENTS MADE, flew into Manchester...BUT..., No delivery of match ticket to my hotel of stay, been checkin vit d hotle reception since the otherday on delivery but d reply has always been a big NO, though i was told that d tickets will be delivered d day before d match by 22hrs., No tel # to contact these guys, no email reponds although 2 to 3 mails have been send.. No email reply,,no customer service..no follow up possible..also no tracking and delivery details possible

AVOID - shady company AVOID hotfootballtickets. We purchased champions league tickets for Atletico. Communication was poor; almost non-existent. It came to 5 hours before kick off, still no tickets. I had to call their customers service, only to be told the tickets wouldn't be delivered. Although we enjoyed our trip to the city of Madrid, we were massively let down by hotfootballtickets. It's not worth the risk.

1 star because 0 wasn’t an option Does anyone know the collection point in Madrid for tickets??? They’ve just cancelled our tickets for the Champions League Final the day before the match while we’re already in Madrid having spent so much to get here. Anyone with any info on how to get in contact with someone from the company please help!!

Just awful Just awful. Paid a lot (my fault). Communication awful from person who was meant to deliver. Messed us around saying he’d meet us one place then texted another. and gave us unbelievably bad view tickets after paying top price. Absolutely never again with hotfootball tickets. Not worth it what’s so ever. You are totally in the hands of the seller and the fortune they make. Huge regret.

Ripping us off is their whole business model As others have pointed out, their business model is simple: They use our money to buy tickets on resale sites themselves and then sell them to the highest bidder at the last minute and cancel all existing orders. Then they take weeks to refund. All the time they're using our money to fund their business. There are other resale sellers out there with tickets who'll dispatch immediately - use one of them. Don't give these guys the satisfaction.