Ripping us off is their whole business model As others have pointed out, their business model is simple: They use our money to buy tickets on resale sites themselves and then sell them to the highest bidder at the last minute and cancel all existing orders. Then they take weeks to refund. All the time they're using our money to fund their business. There are other resale sellers out there with tickets who'll dispatch immediately - use one of them. Don't give these guys the satisfaction.

Ordered tickets for the Arsenal v… Ordered tickets for the Arsenal v Liverpool match, for my sons fourteenth birthday. Was kept informed by Hot football tickets, by email, leading up to the match. Received the tickets by courier to my house, the day before the game. We had great seats, with a great view. First time visit to the Emerrates stadium. Fantastic stadium. We traveled down from Liverpool without any hitches, and the journey home too. Was very pleased with Hot football tickets. Will be using them again for future away games. 10/10. William McCarthy....

Massive Scam My dad bought some tickets from this website for a Southampton vs Man Utd game. Tickets are massive marked up, which wasn't the biggest issue except for the fact that it was expected to arrive via post. Turns out we had to print out the tickets. On further examination the tickets had two random names on, of which seems like someone could've duplicated and sold multiple "tickets" for the same spot. The fact that the website domain was registered in panama also sends off several alarms as well. This website is a way to exploit older folk and those who aren't tech savvy to realise this is a scam.

Be aware. Terrible customer service Be aware. Online chat on website is terrible, useless. Phone numer provided by website, good luck, no answer for days, u can't leave emergency message on as voicemail is full. No response to emails. Spend over £450 for champions league tickets and one day b4 game still haven't got tickets. Never again

good service eventually I ordered a EFL Cup Final Ticket from Hot Football Tickets. And although I had little response to e-mails phone calls asking when I could get ticket,even at one time being told I might have to pick ticket up near Wembley. Hot Football Tickets e-mailed me to say ticket sent by 'special delivery' The ticket duly arrived two days before the game. So one happy supporter off to Wembley, thanks Hot Football Tickets. As for the result well we (Saints) were cheated!