AVOID - shady company AVOID hotfootballtickets. We purchased champions league tickets for Atletico. Communication was poor; almost non-existent. It came to 5 hours before kick off, still no tickets. I had to call their customers service, only to be told the tickets wouldn't be delivered. Although we enjoyed our trip to the city of Madrid, we were massively let down by hotfootballtickets. It's not worth the risk.

VERY DISAPPOINTED VERY DISAPPOINTED - NEVER AGAIN!! (ORDER ID 479711) booked tickets for game Juventus - Inter M. Dec 7th. We booked flights and hotel for this event! Tickets were to be delivered to the hotel - at 12:00 on the Match-Day the order was cancelled . We were informed that we would get the refund at least for the tickets. No reaction on mails!! The call-center sends reminders to accounting department - no reaction until now /Feb 14th)!!!

Ripping us off is their whole business model As others have pointed out, their business model is simple: They use our money to buy tickets on resale sites themselves and then sell them to the highest bidder at the last minute and cancel all existing orders. Then they take weeks to refund. All the time they're using our money to fund their business. There are other resale sellers out there with tickets who'll dispatch immediately - use one of them. Don't give these guys the satisfaction.

Horrible beyond horrible !!l Horrible beyond horrible !! They gave us four seats not next to each other ever though we booked together and I payed 600 pounds please stay away they ruined the family trip to the stadium and they said it's not their problem when i called them what a disappointment Worst customer service ever beyond horrible

Couldn't echo the sentiments of other… Couldn't echo the sentiments of other users more! I so wish I'd have checked this company out first before ordering! Received an e-mail stating a delay.........no news so phoned up. Greeted by some half wit who explained they were "cancelling" the tickets at that point but couldn't understand that I was annoyed I'd had to phone to find out! Despite not using any foul or abusive language the operative hung up on me! Wish I'd have told her to f@@@ off!