Horrible customer service Horrible customer service. Bought a gift for someone who wears Small-medium, ordered medium. Didn’t fit, zipper broken. Exchange a nightmare, can’t connect with service. Got a large, zipper broken-still too small. Now Fanatics claiming I owe $9.99 for return. Inferior products, DO NOT BUY FROM FANATICS.

Wouldn’t change the size on a shirt… Wouldn’t change the size on a shirt !!!!!1111 They sent the a hat with fake size I ordered a 7/78 and I know the size very well . This one is way to small This was a gag gift so we didn't mind that the quality was pretty awful- cheap, thin material, weird sizing. Because we needed it sooner, I went ahead and ordered a size larger. Didn't fit. Material is cheap and ugly and the actual product does not look anything like the pictures on-line. I went on Facebook and did research and I found this help ᵉⁱᵍʰᵗ⁴ᶠⁱᵛᵉ ᶠⁱᵛᵉ ᵗʷᵒ ᵒⁿᵉ𝓈𝑒𝓋𝑒𝓃 𝓉𝓌𝑜 𝒻𝑜𝓊𝓇 𝒻𝒾𝓋𝑒the company admitted that the product was crap it was nothing like in the picture at all the company customer team was very friendly and efficient so much so that the whole process was painless and resolved within an hour I certainly won't be using them again. CHEAP GOODS Would not reccomend Fanatics brand anything.

Extremely disappointed in them these days I've used them in the past but now I feel like they just take orders and use people's money like interest free credit. It's been since Dec 5th that I ordered 3 items. I call earlier this week and they said I'd recieve an email from UPS with updated tracking since Landmark only transports to customs when coming into Canada. I never recieved an updated tracking and I just called again and now they tell me they will reissue an order for two of the items and a refund for the 3rd because it's now out of stock. It's been o er 2 weeks and I'm just finding this out now??? @Fanatics @Lids - Get it together. You charge good money for the products you sell so give your customers the service they deserve.

Hope they don't mess your order up - because they wont help you. Ordered a product that needed to be returned. Requested store credit to use purchasing another product. After 1 month, multiple customer service attempts, and a delivered return product, I'll be disputing this charge and ensuring people are aware what bad Customer Service they have.

I would give a zero if I could I would give a zero if I could. I’ve been waiting since October for a refund of 132.00€ Im totally disgusted at this company. I’ve ordered 100s€ in merchandise and to be totally blown off on an item I returned and requested a refund. They’ve confirmed it was received but still no money.