Excellent Customer Service I was planning a long-term bike trip across the United States and Latin America and had a lot of questions about the Pitlock devices. Jason was quick to respond with detailed answers, address any concerns, and give honest feedback. He didn't push me to purchase, but rather gave me the information I needed and let me come to my own conclusions. He was quick to ship and even sent me a few extra washers for free. Thanks a lot, Jason!

Great business and my go-to This is the third time I've ordered items over the past 10 years or so. It's really comforting to know that the fantastic customer service hasn't changed, the selection of items hasn't changed (my bicycle is only 9 years old and I'm not ready for a new one!) and items are shipped on time and with care. With this order, I did have one question that I submitted in the comments box of my order. I got a response the next morning and my question was completely resolved. Then I received an eMail update confirming the resolution. The shipping progress updates were also a nice touch, and the package arrived today- 4 days after the order was placed. YAY!

Top notch customer service Jason was fantastic! I just bought my first bike and was struggling to find locking skewers that would fit it (the frame lacks the usual dropout notches). Jason called me back, calmed me down, and walked me through my options - and he was exceedingly warm and friendly despite me being an obviously flustered bike-newbie. I'm grateful he took the time to understand my concerns, and his good attitude made my morning!

Got exactly what i ordered Got exactly what i ordered in a short amount of time. My 2nd time ordering from them as i wanted more parts of my bike to be anti-theft proof. The Pitlocks are made of excellent materials that will last for many years

Quality German-made security products… Quality German-made security products provided by Urban Bike Tech! I purchased a front tire skewer, seat post skewer and an assortment of other Allen bolt security sizes to protect my ebike high dollar accessories with. Jason was honest with his covid19 shipping timeline delays and delivered the products I purchased on time and well packaged as promised. I will definately purchase from Urban Bike Tech again myself and will highly recommend to others that I know about Pitlock products to purchase from Jason as well. Thank you so much UBT for helping secure my ebike investment dollars from any future theft. RWR