Excellent Customer Service I was planning a long-term bike trip across the United States and Latin America and had a lot of questions about the Pitlock devices. Jason was quick to respond with detailed answers, address any concerns, and give honest feedback. He didn't push me to purchase, but rather gave me the information I needed and let me come to my own conclusions. He was quick to ship and even sent me a few extra washers for free. Thanks a lot, Jason!

good stuff I appreciate the helpful measuring guides on the site, fast shipping, and great parts

Amazing Customer Service Customer service has been amazing. They exchanged a couple rounds of emails to help make sure I ordered the correct skewers for my long-tail cargo bike that I modified to have a wider rear hub. Seriously, I wish they sold a greater variety of products so I could buy more of my bike parts from such a helpful company. Shipping has been delayed, but by everything I can tell it's due to national shipping bottlenecks, not because of any delay at the company. The order was sent out very quickly.

Got exactly what i ordered Got exactly what i ordered in a short amount of time. My 2nd time ordering from them as i wanted more parts of my bike to be anti-theft proof. The Pitlocks are made of excellent materials that will last for many years

Nice feeling of security Really nice screws, wish I had option to purchase bolt sets without the tool since I now have 6x tools. Also need to order larger sizes, but it's nice to have extras to secure family and friends' bikes for them. Overall, very nice product worth the $$ spent.