Excellent customer service at Urban… Excellent customer service at Urban Bike Tech! There are times when questions regarding fit aren’t black and white as was my situation with seatpost and steering tube security locks. Not only was I phoned at home but my concerns were laid to rest with a bulletproof return policy. Excellent price & excellent service. Phil Chitwood, MD

Combine Pitlock. Redundant security measures are needed for protecting any bike and it's parts. Combining my Abus 540 U lock with my Pitlock quick release wheel locks and head lock, provides an efficient way to secure my bike, traveling with minimal bulk and weight. Shout out to Jason for providing great customer service and support.

Great and easy shopping experience! I already knew the product (Pitlock) that Jason at Urban Bike Tech was selling was top notch but he was extremely fast with shipping and his website makes it very easy to decide which parts and the sizes you need to buy. From ordering to shipping the process was fast all around and they package the shipments beautifully.

good stuff I appreciate the helpful measuring guides on the site, fast shipping, and great parts

Great business and my go-to This is the third time I've ordered items over the past 10 years or so. It's really comforting to know that the fantastic customer service hasn't changed, the selection of items hasn't changed (my bicycle is only 9 years old and I'm not ready for a new one!) and items are shipped on time and with care. With this order, I did have one question that I submitted in the comments box of my order. I got a response the next morning and my question was completely resolved. Then I received an eMail update confirming the resolution. The shipping progress updates were also a nice touch, and the package arrived today- 4 days after the order was placed. YAY!