Top notch customer service Jason was fantastic! I just bought my first bike and was struggling to find locking skewers that would fit it (the frame lacks the usual dropout notches). Jason called me back, calmed me down, and walked me through my options - and he was exceedingly warm and friendly despite me being an obviously flustered bike-newbie. I'm grateful he took the time to understand my concerns, and his good attitude made my morning!

Fast and easy process to get extra keys Fast and easy instruction on product on how to get duplicate keys. Ordering online was simple and extra keys were shipped quickly. Doesn't get any better than this.

Excellent customer service at Urban… Excellent customer service at Urban Bike Tech! There are times when questions regarding fit aren’t black and white as was my situation with seatpost and steering tube security locks. Not only was I phoned at home but my concerns were laid to rest with a bulletproof return policy. Excellent price & excellent service. Phil Chitwood, MD

Got exactly what i ordered Got exactly what i ordered in a short amount of time. My 2nd time ordering from them as i wanted more parts of my bike to be anti-theft proof. The Pitlocks are made of excellent materials that will last for many years

Insanely great support I am flabbergasted at how responsive these guys are! They respond faster to emails than my fiancé responds to texts haha. Absolute killer support, could not be happier to have ‘em as our Pitlock dealer in the US!