Campagnolo crankset listed a new, should be 'open box.' Purchased Campagnolo carbon crankset listed as 'new', i.e., in original box. Arrived in a large carton, with only a bit of paper to protect, and with some inevitable nicks on left crank arm from chainwheel. Not worth the hassle of returning as probably OK structurally, but certainly not what I expected to receive.

Great purchase I ordered my bike rack through the website but about 2 days later received an email with a coupon for $100 off. I called planet cyclery and although it took a few days and another phone call they gave me a refund to honor the coupon. Everyone I spoke with was kind and happy to help! I will definitely purchase from them again. My Saris bike rack is perfect, arrived with fast free shipping. Very happy with my experience!

Gotta have the worse web team of any… Gotta have the worse web team of any internet based cycling company. ie. Go to theres or Colorado Cyclist website and type in the search bar any brand like Endura. Hit the search and they show more than 1300 items however you can only see about 20. Additionally twice I e placed orders and never received a notification or shipping and had to call to find out WT F? To their credit they acknowledged the error and upgraded the shipping. Last, I ordered a Castelli jacket that ended up not fitting so I returned it. Was notified by UPS that they received the return but never got a PayPal notice of a refund. I totally forgot for about a week to follow up with them and when I did they couldn’t explain why I didn’t get a refund but promptly refunded the money whil I was on the phone. In today’s internet based shopping world one shouldn’t have to suffer a terrible website, missed shipping and having to call for a freaking refund! Again, to their credit they did ship, refund etc but only after I called them. Big hassle

Fenix 6 The Fenix 6 represents a big improvement over using an iWatch or my previous Forerunner 235 to record my runs and rides. I've yet to delve into all the features but the screen clarity makes it easy to view basic data at a glance while moving. Price and shipping through Planet Cyclery where excellent!

Go to source for everything cycling! Fair pricing on many products with excellent shipping options. I am also impressed by the customer service provided! If any issues or questions arise someone is quick to answer your questions and help fix any issues you might have. First rate all the way thank you planet cyclery!!