customer
GBWe bought two Rattan Pathfinder ebikes… We bought two Rattan Pathfinder ebikes and we love them. We had a problem with the gear shifter on one of the two, but customer support was quick to promise us a replacement. I hope we will receive the replacement soon.
Donel Jones
GBGreat customer service!!! They helped me through an issue that felt impossible at first and was patient with me through the whole ordeal. Will definitely be a returning customer.
Tony Brawner
GBGreat product and excellent customer… Great product and excellent customer service. I purchased two bikes not knowing alot about e bikes . A friend has owned a Rattan bike for two years and has had zero problems. I anticipate the same. Very well built and comfortable to ride. An e bike is different but only took a couple days and approximately 5 miles riding to feel very comfortable riding!
Blane Burnett
GBGreat bike so far build quality is… Great bike so far build quality is excellent. The bike is very heavy.It took me about 2 hours to assemble just because I was unfamiliar with it.It’s very fast and responsive, tackled very steep hills in our neighborhood on assist 2 with no problems. Not sure about reliability yet I will revisit.
Pierre Wonka
GBBent rim, throttle does not work Bent rim, Throttle does not work, PAS dangerously aggressive Rattan Compass arrived with bent rim, throttle does not work and PAS is way to aggressive and scary. On any level above 1. Support does not answer phone calls and message box is full. They do not respond to emails or chat. They do this purposely to push back returns that have a 15 day limit. They also have an unreasonable and expensive return policy. 150 shipping paid by customer and no more than 10 miles. Disgusting company.