I was kinda fkn nervous about my… I was kinda fkn nervous about my purchase when something went wrong and I read that their customer service was bad. Initially it took a couple of days for them to respond but they sent me a tail light because mine was defective and fenders. It turned out there was a bigger issue and they exchanged my bike for a brand new one!!! I am waiting to receive my replacement hyperscorpion and im pretty damn happy it wasnt as bad as some of these reviews I see.

Juiced customer support is terrible and… Juiced customer support is terrible and my bike has been down for over a month now. Please message me back via any one of the multiple ways I've tried to contact you and I'll take this message down. I've tried calling numerous times, been hung up on multiple times, emailed, used the chat bot and am now using any social media possible to try to get help. While I love my bike I'm getting very dissappointed with this lack of customer service.

Be very careful with this company Be very careful with this company. Their 5 to 7 day time to fill an order is bogus. Customer service indicated perhaps in 4 weeks time. They will charge a restock fee as well just for canceling and order which apparently will take much longer to fulfill relative to what is advertised. In short, your basically screwed once they have your payment.

Shady Financing As of now I am very unsatisfied with Juiced Bikes financing option with affirm. 1st email enclosed confirmation and approval. Then I got an email stating that they are not accepting purchases made via affirm. Perhaps it would be a REALLY good idea to get the option to apply/pay via affirm out of the pymts option. This is shady. Especially when affirm states that there might be a partial refund. I really wanted to like Juiced Bikes but this is a very bad first impression!

You will be blamed for QC issues that 'are common' Bought a juiced bike and after just one year a tiny wire overheated and melted I guess from the throttle mechanism. Unfortunately the entire battery controller system, wheel, and engine in the wheel had to be replaced for over 800 dollars. What a waste of time, money, and materials just for a section of the bike that is 4 inches of wire. When asking for help they blamed me saying "I must have held the throttle for a minute going up hill" for that to happen yet they also said its a common issue. (How? It's an e-bike. The main point is the QC of this connection). Of course no bike shop will touch this bike so I had to do repairs myself. Crazy how poorly put together and designed the bike is. Forgot to mention that when I reported this issue and received a replacement (of course paid for, not covered by them), they sent the wrong part! Its a huge wheel in a huge box, you didn't want to check before sending I guess? PS the original bike I ordered was different from the one received.