Terrible customer service The reason I gave 1 star was because my package came late. I know that's not black Rapids fault and I don't blame them for it. I did however reach out to the email that was provided in the contact us section of the website and emailed them. I never got a reply back. Any reply would've sufficed but nope. Not a single reply. Why have a contact us page if you're not gonna reply?

Needs Some Getting Used To Works well just need to get it adjusted right. One small thing, directions need a tad more detail. Its not hard to understand took me maybe 15/20 min's to work it out. However, if the directions were better it would have me taken me so long!

Scam Scam. I also ordered two Hoover boards. Was given a tracking number and what I received was an invoice with special delivery which needs to be signed. Now the status says delivered. Clever really. Im gutted

Descriptions and charges could be clearer I am from the UK and there wasn't any visibility on there being extra duty tax charges which I received almost 2 weeks after receiving the item. Also the website didn't allow me to track what was going on with the purchase, when I logged back into the site it didn't show my purchase history - if it wasn't for the automated emails I'd have had no visibility in the process. Also the website wasn't clear as to what was included per item so I bought an unnecessary item as an extra. The quality of the product I received was great but the online site has a lot to be desired in terms of usability and clarity.

Blackrapid.store sold us 2x Segway took… Blackrapid.store sold us 2x Segway took payment never sent products. Wouldn't answer emails from ourselves or other people we know who ordered their products