BlackRapid Customer Service failed to respond to a "Contact us" Query BlackRapid Customer Service failed to respond to a "Contact us" Query regarding how to use your BR website to track a delivery. The directions as to tracking a shipment were not apparent even with much time spent looking to locate them.

Not the best experience. Beware. After starting the returns process following the failure of their (now updated) Quick Detach connector on the Sport X strap. The Customer Relation Team offered a like for like replacement as long as I was willing to wait only to renege on their original offer a few days later. Be careful to ask for the upgraded QD connector as the old one in my experience disconnects randomly.

I love black rapid's products I love black rapid's products. They just look (and fit/feel) much better than any other camera strap I've used. They are significantly more professional looking, and extremely tough. The only thing I dislike about my newest strap, the black rapid sport, is that naturally due to where the camera is positioned it is susceptible to wearing the side of your camera body over time. If you use a telephoto or telephoto zoom with a lens tripod mount as the connection point it helps that issue a lot. The product fits closely to your body, which I also really like. It makes the camera feel more connected to you. My biggest gripe is somehow my side strap for my sport (the removable extra one) went missing and the replacement from BR came in looking like it had been heavily used for 5 years. The metal buckle had all sorts of nicks and marks- just a missed QC item.

Descriptions and charges could be clearer I am from the UK and there wasn't any visibility on there being extra duty tax charges which I received almost 2 weeks after receiving the item. Also the website didn't allow me to track what was going on with the purchase, when I logged back into the site it didn't show my purchase history - if it wasn't for the automated emails I'd have had no visibility in the process. Also the website wasn't clear as to what was included per item so I bought an unnecessary item as an extra. The quality of the product I received was great but the online site has a lot to be desired in terms of usability and clarity.

The strap won't stay secure on … The strap won't stay secure on shoulders. Within minutes of walking it rotates to the thin strap and the padded strap moves to the bottom. Frustrating. I ended up putting paper clip on sides to lock it in.