I ordered my backpack and booties… I ordered my backpack and booties Dec31st, 2020. Still has not arrived! Very frustrating! My dog had spinal surgery Dec. 2nd and I needed the backpack for his recovery. It’s interesting that they continue sending me solicitations but can’t supply my order. Never again from this company!

BUYERS BEWARE! BUYERS BEWARE! Horrible RETURN POLICY Please make sure your confident with your purchase. 30 day return policy has you ship your $40 doggy back pack AUSTRIA! Ordered and while in transit I decided it was best to purchase a pet stroller far less taxing toting around 29lbs male dog for a senior adult. Please note: item is unused. A 30 day Return policy does not include return shipping with several concessions. The cost and time you’ll spend to ship abroad is more of a headache to return a $40 back pack. Your unable to leave a review on their website unless your a “HAPPY CUSTOMER” and clearly the reviews are bias. Horrible REFUND/RETURN policy and sub standard business practice!

Avoid at all costs As many others have noted, horrible customer service. I’ve been waiting over a month for our order. I have no idea what’s going on as several emails to customer service have been outright ignored. Winter will be over by the time I get this thing. Avoid this company at all costs — not a legitimate operation.

This company is a scam This company is a scam! They take your money but never send you the product you ordered. I’ve been waiting for the waterproof dog jacket since December 27, 2020 and it’s currently July 10, 2021! I’ve reached out multiple times to customer service and had one response about them opening a ticket into this and it was opened in March and never heard back from them!! Don’t waste your money and read the reviews before ordering from these knob heads!

HORRIBLE! HORRIBLE!! Can never reach anyone through the 1-888 “customer service” number, all recordings directing you to the “office” email where they do not respond! NO PRODUCT EVER RECEIVED - it’s been about three weeks and NO tracking data since they do not provide any CARRIER data! So far, they OWE me $$$ or product, I just want a refund now!