Scam "company" - Worst customer service ever Order placed 6 weeks ago has still not arrived. Repeated attempts have been made to contact Customer Service - but no response ever received. I can't understand how a company can stay in business after treating its customers so shoddily. Save your self a lot of frustration and don't bother even trying to place an order - they will take your money but fail to deliver. Giving them a 1-star review only because I could not give them ZERO stars!

Not a good product! While it looks nice in the bag, it is not strong quality nor designed with strength to carry a 10 pound bag. It is visibly appealing, but was extremely challenging to get my dog in and when finally in, she looked extremely uncomfortable. The sizing is not accurate and will not support your pet. Imagine a grocery bag made of fabric with heavy items in it. That’s what it looks like. Zero support.

Complete and total scam Same experience as everyone else. Order items totaling almost $100 and they stated they would provide a full refund and nothing ever happened. Tried calling the phone number on the email and they say they're keeping all of their customer service reps safe from Covid so no one can answer. BIG SCAM!!!! Trying to file complaint on BBB. Do not order anything from this store. SCAM.

Avoid at all costs As many others have noted, horrible customer service. I’ve been waiting over a month for our order. I have no idea what’s going on as several emails to customer service have been outright ignored. Winter will be over by the time I get this thing. Avoid this company at all costs — not a legitimate operation.

I purchased a vest that did not fit my… I purchased a vest that did not fit my dog. The company makes it impossible to return. Awful customer service. They provided a mailing address in Austria if I " insist" on return, but they generally declined it. Not a company worth anyone's support or your money given the way they treat customers.