HORRIBLE! HORRIBLE!! Can never reach anyone through the 1-888 “customer service” number, all recordings directing you to the “office” email where they do not respond! NO PRODUCT EVER RECEIVED - it’s been about three weeks and NO tracking data since they do not provide any CARRIER data! So far, they OWE me $$$ or product, I just want a refund now!

This company is a scam This company is a scam! They take your money but never send you the product you ordered. I’ve been waiting for the waterproof dog jacket since December 27, 2020 and it’s currently July 10, 2021! I’ve reached out multiple times to customer service and had one response about them opening a ticket into this and it was opened in March and never heard back from them!! Don’t waste your money and read the reviews before ordering from these knob heads!

BUYERS BEWARE! BUYERS BEWARE! Horrible RETURN POLICY Please make sure your confident with your purchase. 30 day return policy has you ship your $40 doggy back pack AUSTRIA! Ordered and while in transit I decided it was best to purchase a pet stroller far less taxing toting around 29lbs male dog for a senior adult. Please note: item is unused. A 30 day Return policy does not include return shipping with several concessions. The cost and time you’ll spend to ship abroad is more of a headache to return a $40 back pack. Your unable to leave a review on their website unless your a “HAPPY CUSTOMER” and clearly the reviews are bias. Horrible REFUND/RETURN policy and sub standard business practice!

DO NOT order from this company DO NOT order from this company. They charged my account and two months later, no word, updates, response to my inquiry on when dog jackets would arrive. SCAM company -- I'm not going to order anything I see on FB or Insta accounts again. Thankfully, PayPal refunded my money. BUYER BEWARE.

Warranty is crap and so is the large dog backpack… I bought the large dog backpack for my 30lb dog with the "lifetime warranty". The strap broke on its 3rd use. Repeated calls and emails to the company for a replacement backpack or refund have fallen on deaf ears. No response from the company at all. Spare your dog and yourself injury and heartache. Do NOT buy this product. Save yourself frustration and do NOT buy from this company. They just want your money.