I ordered my backpack and booties… I ordered my backpack and booties Dec31st, 2020. Still has not arrived! Very frustrating! My dog had spinal surgery Dec. 2nd and I needed the backpack for his recovery. It’s interesting that they continue sending me solicitations but can’t supply my order. Never again from this company!

I purchased a vest that did not fit my… I purchased a vest that did not fit my dog. The company makes it impossible to return. Awful customer service. They provided a mailing address in Austria if I " insist" on return, but they generally declined it. Not a company worth anyone's support or your money given the way they treat customers.

SCAMMERS!! SCAMMERS!!! Placed an order that was acknowledged on 12/29/20. Money was debited from my account. Never received item and company has not responded to multiple emails...phone number provided takes you to a dead end. Shame on the social media platforms who allow scammers to advertise. DO NOT ORDER FROM THIS COMPANY!!

Terrible customer service Ten days ago, I ordered a waterproof jacket and got an immediate confirmation email, but no order number. I have not received any updates letting me know the product has shipped. And two attempts to contact the company have produced no responses. My credit card has already been processed and I have no way to cancel the order. I'll probably buy a different jacket elsewhere and return this one for a refund if it ever arrives.

WHAT A RIP-OFF What a disaster. I ordered a pet coat before Christmas which has yet to arrive. Terrible customer service-no shipping number, barely any response when contacted-had the nerve to offer a "ten dollar coupon" which never materialized. One star ONLY because a ZERO is not available. Do yourself a favor and AVOID THIS COMPANY LIKE THE CORONA VIRUS! BUY AMERICAN-MADE GOODS!