Ants in my dog food I got my dog food and it had ants in it. I called support and they told me that I had infected them. When it arrived at my office, where I have my shipments delivered it had ants. Not at my home. I cancelled my subscription. My wet food was fine, just the dry stuff had ants Poor customer service if you ask me and I am out 60 bucks and my time to take a bunch of photos of the ants crawling around. She acted like I was lying to her. I am unhappy.

Beware of this misleading and… Beware of this misleading and unresponsive online pet store. After paying a costly $180 for 2 luxury pet bowls, I was delivered one of them faulty with a missing clip making the bowl lopsided and defected. Upon raising this with their customer service team, they had advised they will send out another clip which never came. It’s now been over 3 months without a resolution. They leave loyal customers feeling ripped off and unattended to. Can not recommend this store for this reason. Buyer beware.

Product never arrived. Not much to say here. The product I ordered was never received. Still waiting to hear whether my original form of payment has been credited. I won't be back.

Price was good, shipping was terrible I was pleased and excited to find the Wellness Salmon and Venison stew at the price we got it at (with free shipping). However, when they arrived, most of the cans were some level of dented, from kind of to severely. Since that's the kind of thing that compromises the seal on the can and changes the food from food to fatally toxic, that's a problem. There was no padding (bubble wrap, etc.) in the package, so the cases of food were banging around during shipment - not sure if that is what caused the denting (seems likely), or if the cans were dented before they were shipped (some of them were in the middle of a shrink-wrapped case, so not sure how they got dented otherwise), or both. In any case - the food is no longer cheap if i have to throw some of the cans away to avoid poisoning my dog, and i won't order from this company again.

Unhappy with shipping issues I wanted to try a new dog food for my 10 month Cockapoo because he was starting to scratch more frequently with the food he was on. A new food came highly reccommended so I thought I would try out PetBest to order it. I ordered it on April 2, 2013 and was told I would receive it in 2-5 days. About a week and a half later I called to see where the order was. At that time I was told my order went to UPS and never was sent from there. However no one from PetBest followed up on why it wasn't shipped. They said that they would resend my order. By that time I had already had to buy additional dog food from another source. I finally received my order on April 15, 2013. I probably won't purchase my dog food from PetBest again.