Terrible Customer Service BWSS's customer support is terrible. The product I ordered came damaged. They acknowledge that this happens a lot, blamed it completly on the shipping company, and said I needed to settle it with them. After that proved to be a dead end, BWSS kept passing me back and forth between two people, Kira and Sarah, who each clearly didn't even bother reading the email thread and offered absolutely no help. They gave me the run around until I just gave up. Their products aren't unique, I suggest ordering from any other company.

Bulls**t Company! I purchased adjustable weights and the handle broke and the weights fell off when using. I contacted customer service a month ago- it’s all a lie. Fake emails- passing off to fake names of employees pretending to help.They are a s**t company- who gave run around and back and forth emails as they accepted orders and money for products: they don’t stand behind the quality of any of it and have proven they don’t give a s**t about the customer! No wonder they had 70percent off sale they are closing up shop and not seeing through their commitments as a company! Crap business! Crap customer service that doesn’t exist!

Wouldn't order anything again Wouldn't order anything again, 4-6 weeks delivery turned into 11. All I got what excuses blaming the shipping company, not my issue, that's your issue and you should fix it. I got a sports equipment delivery in four days, in December! They've figured out, you should too. Ordered Oct 1st, arrived today, Dec 19th.

Great quality - very happy! I purchased the 90lb dumbbell set and though I know the pandemic has made shipping and ordering slower than usual, we got the weights so much quicker than expected! We have now been using these weights daily for 3 weeks, and could not be more satisfied with my purchase. After going down the rabbit hole looking for a legitimate site selling gym equipment, I couldn’t be any happier I found BWSS. I will definitely be back for gym equipment as we make space for more!

I purchased the adjustable dumbbells… I purchased the adjustable dumbbells that go up to 90 pounds each, and they are absolute BEASTS! I looked at buying a dumbbell rack for the last several months because most adjustable options only go up to around 50 pounds each, which would have been very expensive and take up a lot of space. The big dumbbells from BWSS are a must for anyone serious about lifting at home...great value and purchase!!