Your Spa in this gym is a major health… Your Spa in this gym is a major health concern. Your Staff is aware of hundreds of people that aren't paying to use this aspect of the gym yet allows it. They come in in there cloths and shoes and bring in there gym bags. You have signs that specify BATHING ATTIRE only and NO SHOES allowed. It's disgusting allowing these people and all the germs they bring into the SAUNA,STEAM ROOM and Spa area of the Gym. What is more Disgusting is the Manager and all the staff allow this. Why won't you take care of this ? I've belonged since this Facility opened and it is rapidly going down hill. Don't take my word for it, come in and take a look if you care about the facility and what's going on. I have seen way to many GYMS go out of business being run the way you're running this one. Experience it every time in the last 2 years. Dennis Nelson

Buyer be aware! If you ever decide to take on "Personal Training" and suddenly you have a legitimate reason such as work related to downsizing due to recession or suddenly medical issues related to it (via customer support responds); it is still not reasonable enough to have it cancel. I had every good attention to fulfill my personal training sessions until circumstance arise. I had only 1- 30-minute session just starting my journey out of 6-month sign-up. Its very early enough to have it cancel without a penalty. It such a de-service to members of not having options. They sell you a great conversation without reading such a lengthy contract in the middle of a busy gym floor. And so, customer support response is to either move 25-miles away from a VASA gym and show a utility proof --in order to cancel contract account or freeze account for 90-days with a $10. cost each time...??? Such options. Does that sound right?! Whoa! What an unbelievable of responses. Pretty much is too late once you sign their contract! And so, I wonder how many others got the same answers as I did? Whatever you do, don't sign that contract of service! Even if you try to cancel your membership for any reason you still can't until that "Personal Training" portion is paid first! Such business considering of it being in a customer servicing fitness industry. Is businesses hugely hurting for such policy? Unacceptable.

Predatory Predatory. Very hard to cancel. They say it is easy to do on the app but not easy at all! I cancelled three times on the phone, through the app and email. They continued to charge and sent me to collections!

It is one of the worst gyms I been too It is one of the worst gyms I been too. They literally force you into signing an offer that’s happening. You can’t cancel a membership till you pay in full no matter what your circumstances is which is ridiculously !!!! Their customer service sucks and they’re so rude and not helpful at all.

Vasa is very bad if you try to cancell Vasa is very bad if you try to cancell, they never aswer the phone or return the call and they chage you for canceletion even you have the 6 month period, they are thieves... You have to becarfull, especially if you are on autopay, they just take your money without warning you