TERRIBLE Customer service!! I am absolutely outraged and feel it's my duty to call out this gym for their atrocious service. Two years ago, they falsely assured me that my account was cancelled, yet, shockingly, they continued to charge $9.99 from my account every single month for two years! When my family finally discovered this unacceptable error, the gym had the audacity to demand an additional $90 to "cancel" my account again—a process I was led to believe had already been completed. What's more, attempting to reach any form of management, whether directly at the gym or via phone, turned out to be a complete waste of time. Their customer service is a joke. My frustration is through the roof, and I pledge to make sure everyone I know is aware of this nightmare. I strongly advise you to avoid this place at all costs unless you want to be their next target. This gym is unequivocally the absolute worst.

Hands down the best gym vibe for me Hands down the best gym vibe for me. The staff here is among the friendliest I've encountered in any gym. They show a genuine interest in your health and fitness journey, offering encouragement and advice when needed. Unlike my experiences at other gyms like Anytime Fitness and Life Time, the approach to upselling personal training is far less aggressive here. Even after declining personal training packages, I've never felt any rudeness from the coaches, which is a pleasant change. The gym itself is well-maintained, especially considering the high traffic it receives. While there's always room for improvement in the cleanliness of locker rooms and workout areas, it's clear that the team puts in a great effort to keep the facility in top shape.

VASA Fitness sent me to collections for… VASA Fitness sent me to collections for an account that was canceled in 2023 and of which I was not notified. Additionally, when I tried to communicate with the collections agency Aldous & Associates P.L.L.C, they refused to explain the charge to me and did not provide details of my contract or the nearly $500 they are charging. So, I contacted VASA directly to access the electronic contract that I was supposed to have signed but never received a copy of to review. I also informed them that if the debt is legitimate, I am willing to pay it, but I need to verify everything because we went through a cancellation process over the phone, and I was never notified that I needed to send a letter by mail. Therefore, I believe that not only does the company have poor in-person service, lack hygiene in the changing rooms, and have a disorganized system, but it also engages in fraudulent contracts, making charges that it cannot explain and denying its customers the right to defend themselves or know the details of each contract. At this point, due to the lack of accessibility from both companies, I doubt the validity of this charge, which until I have access to review for its accuracy, is not mine.

Vasa Fitness has poor facilities and is unsafe for women Vasa Fitness does not provide a safe environment to women, it does not keep up its equipment, and its audio and video services are very poor. My wife was verbally attacked: no response. Weight machines went unrepaired for over 6 months. It was impossible to watch tv while on the eliptical because the audio never worked,

Vasa Fitness on West 38th street Vasa Fitness on West 38th street. It is an unsafe environment. People carry guns there and the staff doesn’t do anything about this. They allow arguments to happen that has resulted in people being shot.