VASA Fitness sent me to collections for… VASA Fitness sent me to collections for an account that was canceled in 2023 and of which I was not notified. Additionally, when I tried to communicate with the collections agency Aldous & Associates P.L.L.C, they refused to explain the charge to me and did not provide details of my contract or the nearly $500 they are charging. So, I contacted VASA directly to access the electronic contract that I was supposed to have signed but never received a copy of to review. I also informed them that if the debt is legitimate, I am willing to pay it, but I need to verify everything because we went through a cancellation process over the phone, and I was never notified that I needed to send a letter by mail. Therefore, I believe that not only does the company have poor in-person service, lack hygiene in the changing rooms, and have a disorganized system, but it also engages in fraudulent contracts, making charges that it cannot explain and denying its customers the right to defend themselves or know the details of each contract. At this point, due to the lack of accessibility from both companies, I doubt the validity of this charge, which until I have access to review for its accuracy, is not mine.

I was forced… I went in to clear my head I was forced to sign a negligible contract agreement with no formal understanding I haven't even used the gym and I can't cancel in under 30 days without having to pay 54.00 dollars they are crooks they don't care even if they have a great looking facility its because they steal money thru manipulation. Less than 2 weeks

Predatory Predatory. Very hard to cancel. They say it is easy to do on the app but not easy at all! I cancelled three times on the phone, through the app and email. They continued to charge and sent me to collections!

It is one of the worst gyms I been too It is one of the worst gyms I been too. They literally force you into signing an offer that’s happening. You can’t cancel a membership till you pay in full no matter what your circumstances is which is ridiculously !!!! Their customer service sucks and they’re so rude and not helpful at all.

Vasa Fitness on West 38th street Vasa Fitness on West 38th street. It is an unsafe environment. People carry guns there and the staff doesn’t do anything about this. They allow arguments to happen that has resulted in people being shot.