I was charged the annual membership fee… I was charged the annual membership fee and a monthly fee. I agreed to pay the monthly fee while I took a pause after two years of being a member. I asked for the annual membership fee to be returned since I would not be using it. I called two phone numbers and no answer. I walked into the facility and was advised by the supervisor that she had no ability to address this. I was advised to e-mail which I did. It took 3 days for a negative response. They never talked with me in person. Then they charged me an additional monthly fee on 3-7-24 even after I canceled. They displayed poor communication and poor customer service to a dedicated, elderly member. I plan to expose them with better business, inc because of my experience and in the hopes that others do not have this same experience.

I was forced… I went in to clear my head I was forced to sign a negligible contract agreement with no formal understanding I haven't even used the gym and I can't cancel in under 30 days without having to pay 54.00 dollars they are crooks they don't care even if they have a great looking facility its because they steal money thru manipulation. Less than 2 weeks

Your Spa in this gym is a major health… Your Spa in this gym is a major health concern. Your Staff is aware of hundreds of people that aren't paying to use this aspect of the gym yet allows it. They come in in there cloths and shoes and bring in there gym bags. You have signs that specify BATHING ATTIRE only and NO SHOES allowed. It's disgusting allowing these people and all the germs they bring into the SAUNA,STEAM ROOM and Spa area of the Gym. What is more Disgusting is the Manager and all the staff allow this. Why won't you take care of this ? I've belonged since this Facility opened and it is rapidly going down hill. Don't take my word for it, come in and take a look if you care about the facility and what's going on. I have seen way to many GYMS go out of business being run the way you're running this one. Experience it every time in the last 2 years. Dennis Nelson

Bad customer services Cold pool, over crowded facilities. Filthy showers and dressing room. Bad customer service. Wet in the dressing rooms, fall hazard. Not good customer service. I won't go to vasa fitness again.

Vasa Fitness on West 38th street Vasa Fitness on West 38th street. It is an unsafe environment. People carry guns there and the staff doesn’t do anything about this. They allow arguments to happen that has resulted in people being shot.