Beware extra fees Beware extra fees. There are fees to cancel your memebership and "rate lock" fees on top of your monthly membership

VASA Fitness sent me to collections for… VASA Fitness sent me to collections for an account that was canceled in 2023 and of which I was not notified. Additionally, when I tried to communicate with the collections agency Aldous & Associates P.L.L.C, they refused to explain the charge to me and did not provide details of my contract or the nearly $500 they are charging. So, I contacted VASA directly to access the electronic contract that I was supposed to have signed but never received a copy of to review. I also informed them that if the debt is legitimate, I am willing to pay it, but I need to verify everything because we went through a cancellation process over the phone, and I was never notified that I needed to send a letter by mail. Therefore, I believe that not only does the company have poor in-person service, lack hygiene in the changing rooms, and have a disorganized system, but it also engages in fraudulent contracts, making charges that it cannot explain and denying its customers the right to defend themselves or know the details of each contract. At this point, due to the lack of accessibility from both companies, I doubt the validity of this charge, which until I have access to review for its accuracy, is not mine.

Its not worth your time money or health So to use just he weights to work out it's 9.99 a month cool, actually it's almost $13 a month after they add on 30% in extra fees. Heres my issue, I just go there to play basketball and nothing else. Recently my membership which is a basic membership didn't work to get inside the basketball court even though when I initially signed up in agent told me this will be fine to just play basketball. The customer service there told me I need to pay an additional 15 plus dollars to play basketball. I voice my opinion that they should come up with a membership that includes only basketball play since there's a membership that includes only using the weights, I tell one of the agents that and he keeps telling me they don't have that and I was telling him I know you don't I'm making a suggestion and he just wanted to fight me about it. I then said I need to cancel my membership immediately he then told me I have to do it through the app and in that process he gives me two ID numbers that I was unaware that I had with this company, then to cancel the membership I need to know exactly which debit or credit card I used the 3-digit security code and expiration date all of the above just to cancel the the membership, I advised to him who carries that information on them while they're in the gym, this company makes it very hard to cancel your membership. I then told him how about you cancel it for me, he proceeds to do so and then tells me I'm going to get an email and I have to click on the email and if I don't click on the email then the membership won't be canceled, I tell him I have not received an email yet he says wait one or two days, I'm guessing this company wants me to forget that I canceled the membership and maybe missed the email so that they can keep charging me money, this is underhanded tactic and buyers should be aware. Show the email finally came in and I click on it and it's basically the same thing that I did while I was there just a link to go through the whole process to confirm what card number and these special ID numbers that I need to cancel the membership. Essentially that guy didn't do anything but send me a link he didn't cancel anything , this is terrible. Unless you want bad service and higher than advertised prices go to Vasa.

I was charged the annual membership fee… I was charged the annual membership fee and a monthly fee. I agreed to pay the monthly fee while I took a pause after two years of being a member. I asked for the annual membership fee to be returned since I would not be using it. I called two phone numbers and no answer. I walked into the facility and was advised by the supervisor that she had no ability to address this. I was advised to e-mail which I did. It took 3 days for a negative response. They never talked with me in person. Then they charged me an additional monthly fee on 3-7-24 even after I canceled. They displayed poor communication and poor customer service to a dedicated, elderly member. I plan to expose them with better business, inc because of my experience and in the hopes that others do not have this same experience.

Bad customer services Cold pool, over crowded facilities. Filthy showers and dressing room. Bad customer service. Wet in the dressing rooms, fall hazard. Not good customer service. I won't go to vasa fitness again.