Customer service really cares if got… Customer service really cares if got the right product, and I appreciate that. Fast replies and easy to understand. Thanks outdoor master’s support.

Answered my question quickly! Iris bot answered my question quickly and completely. I have sent similar inquiries to two other companies and have yet to receive a response from them!! If your goggles will fit my new helmet (hasn't arrived yet), I will definately purchase your goggles, in part thanks to your Iris.

Terrible Return Process / Customer Service Ordered goggles, but decided to return them. No responses from multiple emails and chat after finally getting return information and shipping the goggles back. Warning: they don't pay for return shipping. Been over a week since they have gotten the goggles back. I'm going to have to dispute the charge, but I'm out money for goggles plus shipping cost. Terrible customer service, takes multiple emails and days for responses until they just stop responding Update: Order Number 98907 I finally received a refund after I posted this review

Outstanding customer service I bought the Shark 2 pump 18 months ago on their website. It worked well inflating both SUP’s and Kayaks. 2 weeks ago I noticed the inflation time had increased and the high pressure stage was kicking on immediately. I contacted customer support via email, they asked a couple of questions, and diagnosed a faulty first stage. They sent me a new pump which arrived within days. It’s hard to do better supporting your product. I wouldn’t hesitate to buy another one.

Placed an order for a boot bag Placed an order for a boot bag. Got a confirmation, followed up by an email saying the product was out of stock. The offer to me was simply do you want a change of colour - no detail on the colour types, what was in stock or anything else. I replied asking for detail. No response. I have chased and no response. The money has been taken from my account. I then saw similar experiences for people on here. I have tried calling the US number - simply a full mail box. Id stay away! I am now chasing a refund. To update - Iris has been intouch now. She has explained they had a problem with their inbox (!) but I have received a refund for which I am grateful. And I have been offered a discount on a future order, although it did not specify how much.